Call Handler

7 months ago

King's Lynn, United Kingdom Cambridgeshire Community Services NHS Trust Full time

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry. Maintain accurate patient records both manual and electronic in accordance with the organisations Record Keeping Policy. When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time. When required, take bookings for meeting rooms.

Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy. Provide administration support to the iCaSH Service secretaries if required. Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes. Open, sort and prioritise clinic mail.

Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.

  • Call Handler

    6 months ago

    King's Lynn, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    Cambridgeshire Community Services NHS Trust provides Integrated Contraception & Sexual Health (iCaSH) across Bedfordshire, Cambridgeshire, Milton Keynes, Norfolk & Peterborough. The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community based with clinics in Norwich, Great Yarmouth & King’s...

  • Administration Assistant

    6 months ago

    King's Lynn, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    Cambridgeshire Community Services NHS Trust provides Integrated Contraception & Sexual Health (iCaSH) across Bedfordshire, Cambridgeshire, Milton Keynes, Norfolk, Peterborough & Suffolk. The service delivers care specifically to meet the needs of its diverse population. The Norfolk service is community based with three main clinics in Norwich, Great...

  • Administration Assistant

    8 months ago

    King's Lynn, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritising as required dependant on urgency of enquiry. Maintain accurate patient records both manual and electronic in accordance with the organisations...