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Technical Trainer

3 months ago


London, Greater London, United Kingdom ZeroFox Holdings, Inc. Full time
ZeroFox seeks a dynamic and creative Technical Trainer to support customer-facing and internal training. This individual will create and deliver consistent, world-class training experiences for our customers, MSSP partners, and internal employees.

The ideal candidate will have a proven track record in training content creation and delivery, specifically focusing on cybersecurity and/or threat intelligence.

In addition to having proven experience delivering training in a fast-paced environment, qualified candidates must possess a growth mindset, strong leadership and communication skills, and a great attitude.

A background or experience in Intelligence is a significant plus.
Help build out ZeroFox's current training program for multi-modal delivery, in-person, online, and hybrid solutions
Deliver various training events (including onboarding, product upskilling, mentoring, and knowledge sharing) and guide advocates through program changes
Update knowledge base items, training materials, and QA forms
Guide, direct, and set training priorities to meet milestones and other schedule requirements
Assist with developing, maintaining, evaluating, and improving training programs, materials, and resources such as software manuals, quick reference guides, and online learning modules
prepare records of training activities and student progress
Build strong relationships with customers and across ZeroFox business units
Deliver technical content (across multiple products) to different audience levels for internal, customer, and MSSP partners via onsite/in-person and virtual classroom, as well as recorded formats such as LMS courses and knowledge based videos
Identify and communicate any training session trends, challenges, or obstacles
Help evaluate customer training requirements and implement a roadmap for continuous improvement
Provide configuration guidance post-training to ensure successful ongoing usage and value
Excellent customer relationships, project management and organizational skills – ability to prioritize and manage multiple simultaneous deadlines
Experience creating and delivering technical training content in various formats (instructor-led, on-demand, and interactive eLearning, recorded "how to" videos, etc.)
Experience delivering technical training to both internal and external (e.g. customer and partner) audiences
Experience with the creation and delivery model for Computer Based Training (CBT) via Learning Management Systems (LMS)
Ability to travel domestically and internationally as needed, in accordance with health & safety guidelines; 10%-15% travel is expected
Previous experience or working knowledge in Threat Intelligence.
Written and spoken fluency in Spanish and/or French
Knowledge of data analytics, dashboards, and reporting
com , SalesForce, Superset, and Zendesk.
Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
Past experience working in training, technical support, and/or configuration capacity
Competitive compensation
Community-driven culture with employee events
Comprehensive private insurance and EAP
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
This position may entail up to 10-15% travel
This role is based out of our office in London (hybrid)
This role requires occasional work on nights and weekends as needed

ZeroFox 's mission is clear: we protect customers - their data, their assets and their people - across the internet.

Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web.

Now is a great time to join the Fox Den:

with $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth.

Equal Opportunity, Diversity & Inclusion

We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.

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