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Admin - Communications Assistant

3 months ago

Islington, Greater London, United Kingdom Deekay Technical Full time
Key responsibilities

  • To provide a customer service function to people presenting to the Customer Centre with a housing need. Interacting with members of the public, providing initial advice and assistance to ensure their queries are dealt with as swiftly and efficiently as possible.
  • To ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner organizations.
  • To be readily identifiable as a Customer Service Agent and comply with the dress code and/or uniform provided.
  • To refer housing applicants to relevant internal teams and to other agencies as necessary for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures.
  • To participate in appropriate training needs to gain a satisfactory level of knowledge appropriate for advising clients.
  • Constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with your own development and that of your role.
  • To carry out duties and responsibilities in accordance with the Council's Health and Safety Policy and relevant Health and Safety legislation.
  • Undertake other duties compatible with your learning and development as required.

ADDITIONAL:

  • Use information technology systems to carry out duties in the most efficient and effective manner.
  • Achieve personal appraisal targets, as agreed by your line manager. Carry out duties and responsibilities in accordance with the Council's customer care standards.
  • Be committed to the Council's core values of serving the public first, being open honest and fair, and respecting all people and communities and to demonstrate this commitment in the way duties are carried out.
  • Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation
RATE £18.06 Umbrella

Job Types:
Full-time, Temporary contract

Contract length: 3 months

Salary:
£18.06 per hour

Schedule:

  • Monday to Friday

Experience:

- communications: 1 year (preferred)

- local authority: 1 year (preferred)

Work Location:
One location