Experienced Customer Service Advisor

2 weeks ago


Dewsbury, Kirklees, United Kingdom The Sofa Shop Group Full time

Are you an experienced customer
service professional? Are you passionate about providing top-notch assistance to customers? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor.


  • Company: The Sofa Shop
  • Location: Dewsbury WF12 9HU, United Kingdom
  • Position: Customer Service Advisor
  • Employment Type: Fulltime
-
Responsibilities:_

  • Provide exceptional customer service by actively listening to customer needs and addressing their concerns in a professional and efficient manner.
  • Resolve customer complaints and issues with empathy and a focus on achieving customer satisfaction.
  • Offer product information, technical support, and troubleshooting assistance to customers.
  • Maintain accurate and detailed records of customer interactions in our customer relationship management (CRM) system.
  • Collaborate with crossfunctional teams to ensure timely resolution of complex customer problems.
  • Continuously update product knowledge, company policies, and procedures to better serve customers.
  • Identify opportunities for process improvements to enhance the overall customer experience.
-
Requirements:_

  • Proven experience in a customer service role, preferably in an Englishspeaking environment.
  • Outstanding communication skills with the ability to convey information clearly and effectively.
  • Strong problemsolving abilities and the capacity to think quickly on your feet.
  • Ability to thrive in a fastpaced, teamoriented environment.
  • Proficiency in using customer service software and familiarity with CRM systems.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.

Ability to commute/relocate:

  • Dewsbury: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Customer service: 1 year (preferred)


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