![Kiddies Kingdom Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
1 week ago
Company Intro
Established in 1985 & being an early adopter of ecommerce in 2006, Kiddies Kingdom has grown to be the UK's No1 Online Baby & Nursery specialist. Still a very much family owned business, we are big enough to cope but small enough to care. We don't just want to offer our staff jobs, but careers. Why not join us and play your part in making Kiddies Kingdom the nations 'go to point' for baby shopping
Job Purpose & Spec
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Ensuring a great customer experience is delivered at every touch point
:
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Taking calls from customers, taking Ownership of the call:
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Raising support tickets to enable tracking and resolution of the customer request:
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Investigating and resolving customer complaints then closing support ticket:
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Maintaining and updating the CRM database and customer service databases:
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Escalating inquiries to the appropriate team, when necessary:
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Checking product or service availability
Assisting customers with registration or account creation
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Passing customer feedback onto the product or sales team to improve the organisation's offerings:
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Raising claims with couriers for lost or damaged packages:
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Raising refund requests:
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Process cancellations
Person Specification/Skills
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Good Customer Service Skills:
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Ability to develop and maintain good relationships at all levels:
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Driven to deliver performance and results:
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Customer focused:
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Open minded and able to embrace and influence change:
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Excellent oral and written communication skills:
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Planning and organizing skills:
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Initiative and decisiveness:
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Able to work under pressure and to tight deadlines
Staff Benefits
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On Site Parking:
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Staff & Family & Friends Discounts:
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Company Events & Outings
Working Pattern
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Long Term Permanent role
Shift Options
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Part Time (afternoon)
Mon-Fri 20 hours per week:-
Weekend only - 16 hours per week
Job Types:
Full-time, Permanent
Rate of pay:
£9.50 per hour
Job Types:
Part-time, Permanent
Part-time hours: 20 per week
Salary:
£9.50 per hour
Benefits:
- Company events
- Company pension
- Flexitime
- Wellness programme
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
- Weekends only
Supplemental pay types:
- Performance bonus
- Quarterly bonus
Work Location:
One location
Flextime
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