Customer Service Manager

2 weeks ago


Dewsbury, Kirklees, United Kingdom Reed Full time

I am delighted to have been selected to recruit this pivotal role for my multi-national, award-winning client based in Dewsbury.

The current Customer Service Manager is looking to move on (timescales to be agreed) and my client is looking to bring a suitable candidate in now to learn about the products, services, clients and then step into the management position.

Whilst no actual timescales have been set my client is looking for the successful individual to initially start working within the customer service team ensuring they know & understand every aspect of the department which they envisage might take between 6-12 months.

After that period the candidate will then work alongside the incumbent manager, deputising in their absence and getting familiar with managing the team preparing for the time when the current manager moves on.

The overall role is to manage a small customer service team however below is just a sample of some of the key duties:

  • Delegate work to the team to ensure sales orders are processed in an accurate & timely manner.
  • Ensure orders are acknowledged back to the customer, advising them of any changes'.
  • Amend orders already placed, ensuring that production and transport are kept informed of any changes.
  • Supporting team members with process queries.
  • Book in deliveries. Sending copies of delivery notes, ensuring they are signed and returned.
  • Maintain the complaints and returns database and raising returns notes.

My client is ideally looking for someone who is currently in a team leader role with some experience of managing a team however they are not looking for someone with multiple years of experience under their belt as the timescales involved in the transition process may prove frustrating to someone with a wealth of experience.

Your experience must be within either manufacturing, engineering, production or FMCG, we are not looking for a candidate that has worked in a professional services or large call centre environment. This is a relatively small team based within a manufacturing company.

This is a wonderful opportunity to join a recognised company in a managerial role. My client can offer a great salary package along with a generous additional benefits.

I look forward to receiving your application.



  • Dewsbury, Kirklees, United Kingdom Juice Personnel Full time

    Customer Service Advisor- Key role information Date added: Hours: Monday to Friday 37.5 hours 08:30 16:30 Wage: £10.42 Sector: Commercial Location: DewsburyAn exciting opportunity:Customer Service Advisor:Juice are currently recruiting for one of the largest parcel distributors in the country due to them experiencing tremendous growth recently, and...


  • Dewsbury, Kirklees, United Kingdom Stafflex Education Full time

    Salary: Up to £25,000 - DOEHours: Mon-Fri (Full Time Working Hours)Location: DewsburyPermanent role, Hybrid working.This is a great opportunity for someone who wants to take ownership of their role and bring exciting new ideas to the fast-growing company.Key Duties of the Customer Service Co-Ordinator:Recommend potential products or services to management...


  • Dewsbury, Kirklees, United Kingdom The Sofa Shop Group Full time

    Are you an experienced customer service professional? Are you passionate about providing top-notch assistance to customers? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor. Company: The Sofa Shop Location: Dewsbury WF12 9HU, United Kingdom Position: Customer Service Advisor Employment Type: Fulltime-...


  • Dewsbury, Kirklees, United Kingdom Kiddies Kingdom Ltd Full time

    Company IntroEstablished in 1985 & being an early adopter of ecommerce in 2006, Kiddies Kingdom has grown to be the UK's No1 Online Baby & Nursery specialist. Still a very much family owned business, we are big enough to cope but small enough to care. We don't just want to offer our staff jobs, but careers. Why not join us and play your part in making...


  • Dewsbury, Kirklees, United Kingdom Connect Housing Full time

    Service Manager Income Services | FULL TIME 37 HOURS PER WEEK | PERMANENT | £38,728 Per AnnumAre your working instincts to collaborate and think creatively?Do you put people first and focus on the positive difference you can achieve?Have you earned trust through your actions?If so, Connect Housing might be the place for you.Connect is excited to be looking...


  • Dewsbury, Kirklees, United Kingdom FRENCH SELECTION Full time

    Job DescriptionFRENCH SELECTION (FS)German Speaking Customer Service AdvisorLocation: DewsburySalary: up to £26,000 per annumRef: 4199CGTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4199CGThe company: A prestigious multi-award-winning manufacturing company with their offices in...


  • Dewsbury, Kirklees, United Kingdom French Selection UK Ltd Full time

    FRENCH SELECTION (FS)German speaking Customer Service AdvisorLocation: DewsburySalary: up to £25,000 per annumRef: 4199CGThe company: A prestigious multi-award-winning manufacturing company with their offices in the Dewsbury area near Leeds and Huddersfield in West Yorkshire. A company who prides themselves in using sustainable technology in producing their...

  • Customs Supervisor

    2 weeks ago


    Dewsbury, Kirklees, United Kingdom Woodland Group Full time

    Woodland Group are recruiting a Customs Supervisor to join our team at our site in Dewsbury, West Yorkshire. Reporting to the Branch Manager Manager and working closely with the management & operations teams and customs department. The Customs Supervisor will manage and develop the customs operations, ensuring that these operate efficiently & effectively....

  • Customs Supervisor

    2 weeks ago


    Dewsbury, Kirklees, United Kingdom Woodland Group Full time

    Woodland Group are recruiting a Customs Supervisor to join our team at our site in Dewsbury, West Yorkshire. Reporting to the Branch Manager Manager and working closely with the management & operations teams and customs department. The Customs Supervisor will manage and develop the customs operations, ensuring that these operate efficiently & effectively....

  • Service Advisor

    2 weeks ago


    Dewsbury, Kirklees, United Kingdom Stoneacre Full time

    The position - Service AdvisorTo be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all timesYour basic salary will be supplemented by a target driven bonus scheme so you can further boost your...

  • Customs Supervisor

    2 weeks ago


    Dewsbury, Kirklees, United Kingdom WR Logistics Full time

    Customs Supervisor required in Dewsbury Our client have been providing global logistics and freight solutions for over 30 years. They have over 13 UK sites and a number of strategically placed locations around the world. PackageUp to 40,000 DOEMon - Fri9am - 5pm Role:As Customs Supervisor you will manage the day to day operational activities of the Customs...

  • Customs Supervisor

    1 month ago


    Dewsbury, Kirklees, United Kingdom WR Logistics Full time

    Customs Supervisor required in Dewsbury Our client have been providing global logistics and freight solutions for over 30 years. They have over 13 UK sites and a number of strategically placed locations around the world. PackageUp to 40,000 DOEMon - Fri9am - 5pm Role:As Customs Supervisor you will manage the day to day operational activities of the Customs...

  • Customs Supervisor

    4 weeks ago


    Dewsbury, Kirklees, United Kingdom WR Logistics Full time

    Customs Supervisor required in Dewsbury Our client have been providing global logistics and freight solutions for over 30 years. They have over 13 UK sites and a number of strategically placed locations around the world. PackageUp to 40,000 DOEMon - Fri9am - 5pm Role:As Customs Supervisor you will manage the day to day operational activities of the Customs...


  • Dewsbury, Kirklees, United Kingdom UK Greetings Full time

    Could you be our new eCommerce Customer Supply & Service Controller? Do you enjoy working as part of a creative and energetic team to drive sales online? This exciting role will allow you to thrive in a dynamic environment where adaptability, creativity, strong organisational skills and effective communication are essential. Then this is the role you've been...


  • Dewsbury, Kirklees, United Kingdom Mid Yorkshire Hospitals NHS Trust Full time

    The successful applicant will have extensive experience of leadership in an operational management role and will be able to work to an exceptional level in a fast-paced challenging environment, with the confidence to engage with our most senior leaders and executive directors.If you have demonstrable leadership and development skills and significant...

  • Service Coordinator

    2 weeks ago


    Dewsbury, Kirklees, United Kingdom Veolia Full time

    Service CoordinatorSalary:Up to £26,000 per annum plus Veolia benefitsHours: 40 hours per week Monday Friday 8:30am 5:00pm (30 minutes unpaid break)Location:Dewsbury, WF12 9EGWhen you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for...

  • MADE Sales Manager

    2 weeks ago


    Dewsbury, Kirklees, United Kingdom Next Full time

    SHIFTS YOU ARE APPLYING FOR: 19.75hrs p/w; Sun 10:15 - 17:15; Wed 09:45 - 18:15; Fri 11:00 - 17:00 To be a successful MADE Sales Manager, , you will lead and inspire your successful team to prioritise outstanding customer service and achieve performance targets. Every day will be varied, challenging but ultimately rewarding. People are at the heart of...


  • Dewsbury, Kirklees, United Kingdom Forkway Group Full time

    Forkway are one of the UK's leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres. The impact you will have : To undertake the repair & maintenance of industrial, agricultural and warehousing trucks and ancillary equipment, ensuring maximum profitability and...


  • Dewsbury, Kirklees, United Kingdom Priory Group Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are looking to recruit a number of motivated and conscientious individuals with an interest in Mental Health to join our Independent Hospital Manager team. Independent Hospital Managers (HMs) are a panel appointed specially to look at whether clients should...


  • Dewsbury, Kirklees, United Kingdom Culligan UK Full time

    SUMMARY OF ROLE:Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.This role will support the effective delivery of Waterlogic UKs Field Operations Strategy through creating and maintaining a high standard of product and technical knowledge.Responsible for driving the Technical development,...