Customer Service Co-ordinator
2 weeks ago
Salary:
Up to £25,000 - DOE
Hours:
Mon-Fri (Full Time Working Hours)
Location:
Dewsbury
Permanent role, Hybrid working.
This is a great opportunity for someone who wants to take ownership of their role and bring exciting new ideas to the fast-growing company.
Key Duties of the Customer Service Co-Ordinator:
- Recommend potential products or services to management by collecting customer information and analysing customer needs.
- Prepare product or service reports by collecting and analysing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Identify and assess customers' needs to achieve satisfaction.
- Assist with placement of orders, refunds, or exchanges.
- Assist the sales team in Trade and Consumer Shows
- Place or cancel orders.
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions.
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation.
- Sell products and services.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
Key Requirements of the Customer Service Co-Ordinator:
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills.
- Team player
- Ability to multitask
- Prioritize and manage time effectively.
- GCSE Maths and English
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