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Activities Manager

3 months ago

Barnstaple, Devon, United Kingdom The Mole Resort Full time

Activities Manager

Location: The Mole Resort, Umberleigh

Salary: £30,000 per year plus bonus potential

Hours: 45

Deadline to apply: None

Here at The Mole Resort, we have launched a brand-new resort
set in acres of beautiful Devon countryside, jam-packed with delicious food and
drink and a whole lot of exciting activities.

As Activities Manager you will be responsible for the
profitable and efficient running of the activities. You will possess and
demonstrate great customer skills and contribute to a fantastic guest
experience. You will also be responsible for training and developing your team.

What will I be
doing?

As
Activities Manager here at the Mole you will be responsible for managing the activities
team and service efficiently and effectively, covering all tasks relating to
guests, team and interactions with other departments. To ensure the activity
and leisure department teams provide a proactive and professional service to
deliver a seamless, safe and memorable experience to all our guests. Your specific responsibilities will include.

·
Review and maintain highest standards of operation
and service in line with the hotel overall strategy and industry trends.

·
Be familiar with all operational standards and be
available to cover roles during busy periods.

·
Ensure the department is well organised, tidy and
equipment maintained, reporting any hazards,
accidents and/or maintenance issues.

·
Lead the team to interact frequently and daily
with our guests to seek feedback and build positive guest relations and
loyalty.

·
Ensure team always complies with Health &
Safety standards.

·
Make sure the product is brand sensitive and
provides exceptional experiences to our guests.

·
Lead the team to upsell hotel services and
promotions.

·
Manage team development and performance using standard management tools.
Inspire and motivate the team to help create an environment that promotes
employee morale and encourages effective teamwork.

·
Perform a management role in emergency situations as assigned by line
manager and/or H&S Manager.

·
Assist other departments as and when necessary,
including helping with familiarisation visits and entertaining of clients where
necessary.

·
Communicate effectively with other departments.

·
Be aware and proactive with regard to the
financial performance of the department i.e budgets, payroll etc.

What are we looking for?

To successfully fill this role as Activities Manager you
should maintain the attitude, behaviours, skills, and values that follow:

·
Positive
attitude and willingness to learn.

·
Good communication skills.

·
Commitment to delivering high levels of customer
service.

·
Leadership and motivational skills.

·
Flexibility to respond to a range of different
work situations.

·
Ability
to work on your own or in a team.

·
Outgoing personality.

Above all you should be fun and help us deliver our brand of
fabulous stays and active days.

Previous activities experience and GB Archery qualifications are desirable for this role.

What's in it for me?

There's plenty of perks when it comes to joining the Mole
Resort's team which include;

·
Competitive rates of pay, reviewed annually.

·
Discounts available across a range of products
from supermarket shopping to wellington boots

·
Local cinema and days out discounts.

·
Employee Assistance Programme to help with
life's challenges.

·
Complimentary use of spa facilities

·
Discount on food and drink on site.

·
Restaurant and hotel discounts across the region

·
Share of service charge (tips)

·
Staff fully equipped rest area with staff meals

·
Flexible working and shared holiday

·
Attentive onboarding programme

·
Amazing discounts across L+R Hotels

We are building a team that we can develop through support
and training to further your career, resulting in opportunities for progression
in a fantastic location.

We value each and every staff member so please come and join
us, who knows where it will take you?