Current jobs related to Head Concierge - London, Greater London - Marriott International, Inc

  • Head Concierge

    2 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    Job SummaryThe Montcalm Collection is seeking a highly skilled and ambitious Head Concierge to join our team at our flagship hotel, Montcalm Marble Arch. As a key member of our hospitality team, you will be responsible for providing exceptional service to all guests, ensuring their stay is memorable and tailored to their needs.Key ResponsibilitiesSupport all...

  • Head Concierge

    2 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    Job SummaryThe Montcalm Collection is seeking a highly skilled and ambitious Head Concierge to join our team at our flagship hotel, Montcalm Marble Arch. As a key member of our hospitality team, you will be responsible for providing exceptional service to all guests, ensuring their stay is memorable and tailored to their needs.Key ResponsibilitiesSupport all...

  • Head Concierge

    3 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm CollectionWe are a luxury hotel chain that prides itself on providing exceptional service and personalized experiences to our guests. Our flagship hotel, Montcalm Marble Arch, is a five-star property located in the heart of London, offering stunning views of the city and easy access to top attractions.Job SummaryWe are seeking a highly skilled...

  • Head Concierge

    3 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm CollectionWe are a luxury hotel chain that prides itself on providing exceptional service and personalized experiences to our guests. Our flagship hotel, Montcalm Marble Arch, is a five-star property located in the heart of London, offering stunning views of the city and easy access to top attractions.Job SummaryWe are seeking a highly skilled...

  • Head Concierge

    2 days ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm Marble ArchMontcalm Marble Arch is a five-star hotel located on a historic crescent at the top of Park Lane, steps from Hyde Park and the West End. As a member of the Montcalm Collection, we offer a unique and holistic hospitality approach to London luxury.Job SummaryWe are seeking a skilled and ambitious Head Concierge to join our team. The...

  • Head Concierge

    2 days ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm Marble ArchMontcalm Marble Arch is a five-star hotel located on a historic crescent at the top of Park Lane, steps from Hyde Park and the West End. As a member of the Montcalm Collection, we offer a unique and holistic hospitality approach to London luxury.Job SummaryWe are seeking a skilled and ambitious Head Concierge to join our team. The...

  • Head Concierge

    3 weeks ago

    City of London, South East, EC3N 2BQ, Central London, United Kingdom Leonardo Royal Hotel London City Full time

    Be Yourself Be a Champion for Your Team Be Leonardo As Head Concierge youll be the backbone of the team as youll be working with your Head of Department to inspire and motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because youll be stepping into a busy role! Youll be supervising, training and coaching a...

  • Sales and Marketing Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Music Concierge Full time

    About Music ConciergeMusic Concierge is a leading global music agency specializing in enhancing brand identity through music. With over 15 years of experience, we have been responsible for creating signature sounds for internationally renowned luxury brands, design-led lifestyle hotels, and wellness destinations.We are a growing team of 60+ people, with...

  • Sales and Marketing Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Music Concierge Full time

    About Music ConciergeMusic Concierge is a leading global music agency specializing in enhancing brand identity through music. With over 15 years of experience, we have been responsible for creating signature sounds for internationally renowned luxury brands, design-led lifestyle hotels, and wellness destinations.We are a growing team of 60+ people, with...

  • Head Concierge

    6 days ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm Marble ArchMontcalm Marble Arch is a five-star hotel located on a historic crescent at the top of Park Lane, steps from Hyde Park and the West End. We are seeking a skilled and ambitious Head Concierge to join our team.Key Responsibilities:Provide personal and exceptional service to all guests in accordance with our brand standards.Support all...

  • Head Concierge

    6 days ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm Marble ArchMontcalm Marble Arch is a five-star hotel located on a historic crescent at the top of Park Lane, steps from Hyde Park and the West End. We are seeking a skilled and ambitious Head Concierge to join our team.Key Responsibilities:Provide personal and exceptional service to all guests in accordance with our brand standards.Support all...

  • Sales and Marketing Director

    3 weeks ago

    London, Greater London, United Kingdom Music Concierge Full time £25,000 - £27,000

    About Music ConciergeMusic Concierge is a leading global music agency specializing in enhancing brand identity through music. With over 15 years of experience, we have been responsible for creating signature sounds for internationally renowned luxury brands, design-led lifestyle hotels, and wellness destinations.Job SummaryWe are seeking a highly motivated...

  • Concierge

    2 weeks ago

    London, Greater London, United Kingdom Nouvo Recruitment (London) Full time

    Job Title: Concierge About the Role: We are seeking a highly skilled and experienced Concierge to join our team at Nouvo Recruitment London. As a Concierge, you will be the first point of contact for residents, contractors, and sub-contractors, providing exceptional customer service and ensuring the safety and security of the building. Key Responsibilities: ...

  • Concierge

    2 weeks ago

    London, Greater London, United Kingdom Nouvo Recruitment (London) Full time

    Job Title: Concierge About the Role: We are seeking a highly skilled and experienced Concierge to join our team at Nouvo Recruitment London. As a Concierge, you will be the first point of contact for residents, contractors, and sub-contractors, providing exceptional customer service and ensuring the safety and security of the building. Key Responsibilities: ...

  • Sales and Marketing Director

    2 weeks ago

    London, Greater London, United Kingdom Music Concierge Full time £25,000 - £27,000

    About Music ConciergeMusic Concierge is a leading global music agency specializing in enhancing brand identity through music. With over 15 years of experience, we have been responsible for creating signature sounds for internationally renowned luxury brands, design-led lifestyle hotels, and wellness destinations.Job SummaryWe are seeking a highly motivated...

  • Sales and Marketing Director

    2 weeks ago

    London, Greater London, United Kingdom Music Concierge Full time £25,000 - £27,000

    About Music ConciergeMusic Concierge is a leading global music agency specializing in enhancing brand identity through music. With over 15 years of experience, we have been responsible for creating signature sounds for internationally renowned luxury brands, design-led lifestyle hotels, and wellness destinations.Job SummaryWe are seeking a highly motivated...

  • Sales and Marketing Director

    2 weeks ago

    London, Greater London, United Kingdom Music Concierge Full time £25,000 - £27,000

    About Music ConciergeMusic Concierge is a leading global music agency specializing in enhancing brand identity through music. With over 15 years of experience, we have been responsible for creating signature sounds for internationally renowned luxury brands, design-led lifestyle hotels, and wellness destinations.Job SummaryWe are seeking a highly motivated...

  • Sales and Marketing Director

    2 weeks ago

    London, Greater London, United Kingdom Music Concierge Full time £25,000 - £27,000

    About Music ConciergeMusic Concierge is a leading global music agency specializing in enhancing brand identity through music. With over 15 years of experience, we have been responsible for creating signature sounds for internationally renowned luxury brands, design-led lifestyle hotels, and wellness destinations.Job SummaryWe are seeking a highly motivated...

  • Head Concierge

    4 weeks ago

    City of London, London, Central London, United Kingdom Leonardo Royal Hotel London City Full time

    Be Yourself Be a Champion for Your Team Be Leonardo As Head Concierge youll be the backbone of the team as youll be working with your Head of Department to inspire and motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because youll be stepping into a busy role! Youll be supervising, training and coaching a...

  • Luxury Residential Head Concierge

    1 month ago

    London, Greater London, United Kingdom Abbatt Property Recruitment Full time

    We are seeking a Luxury Residential Head Concierge to lead operations at a prestigious residential complex. The ideal candidate will possess a background in luxury residential services, along with exceptional communication abilities. A proactive, hands-on approach and experience in team leadership are essential, as you will manage a dedicated concierge team....

Head Concierge

3 months ago

London, Greater London, United Kingdom Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management
**_
Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel_**
Position Summary
At St.

Pancras, the Head Concierge leads the hotels' team of Concierges and Luggage Porters to ensure a five-star luxury lifestyle service in all areas are received by the hotels guests.

Oversees the Concierge operations to ensure the team take and confirm reservations and cancellations for guest requests for internal and external services.

Supplies guests with information regarding property amenities, services, room features, and local areas of interest and activities.

Responds to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.

Manages the Renaissance Brand's Navigator program ensuring all standards in this are met.

You'll need to know your stuff:

  • Develop specific goals and plans to prioritize, organize, and accomplish work.
  • Establish relationships with local attractions, restaurants and other businesses to enhance guests' experiences.
  • Ensure repeat and VIP guests are receiving appropriate service and ensure their requests are carried out.
  • Provide warm welcome and anticipation of guest needs throughout their stay.
  • Ensure Concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

Required skills and knowledge:

  • Ability to work collaboratively with hotel service team in providing exceptional customer service
  • Extensive knowledge of local area, local attractions, entertainment and landmarks
  • Effective decisionmaking skills
  • Strong problemsolving skills
  • Financial management skills e.g., ability to understand P&L statements, budgets, forecasting and scheduling
  • Ability to effectively manage labour productivity
  • Strong communication skills (verbal, listening, writing)
  • Strong organization skills
  • Effective conflict management skills
  • Effective change management skills
  • Strong customer and ambassador relation skills
  • Knowledge of overall hotel operations as they affect department

Perks you deserve:

  • Free St Pancras Experience including plus one.
  • Free Access to the Gym and spa.
  • Free meals at work
  • Free uniform & drycleaning service.
  • Free enrolment of BenefitHub to unlimited deals of retailers and more.
  • Discount of 50% in any of the St Pancras outlets.
  • Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
  • Travel Loan.
  • 23 days holiday increasing with service.
  • Annual Performance Review pay.
  • Cycle to work scheme.
  • Pension & Life Assurance.
  • Employee Assistant Program.
  • Comprehensive Training and Development program.
  • Awards and recognition celebrations and many more
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting.

Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening.

They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we.

We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests.

If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International.


Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.