Rent Recovery Officer

7 days ago


Ilford, Greater London, United Kingdom LOCKABLE 247 LOCKSMITHS LIMITED Full time
To maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance with the rent recovery process

  • To receive transfers from the Rent-Early Intervention Team and other teams as applicable to
- ensure tenants with high rent arrears receive focused input to resolve issues and ensure they are provided with a high-quality service. To conduct an in-depth assessment of customers to understand their situation, with a focus on rent recovery. Providing a case-management approach, supporting the customer based on a holistic view of their needs and their income maximisation potential

  • To contact tenants in a systematic way that optimises support and rent recovery, with an emphasis of personalised contact wherever possible
  • To maintain accurate and uptodate records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.
  • To help customers manage their arrears as they move between temporary accommodation solutions
  • To work in conjunction with all other appropriate agencies to ensure maximisation of income for both customers and the organisation
To contribute to delivery of internal Housing Services' processes that fall within the Rent Services remit

To receive referrals/transfers of customers primarily from the Rent-Early Intervention Team but also from the Specialist Support Team and Court Officers where applicable

To conduct a holistic assessment of customers' situation, with a focus on rent recovery. To advice and assistance to tenants regarding Housing Benefit and other welfare benefits based on this assessment.

To transfer cases defined as complex to the Specialist Support Team. To transfer cases who are no longer tenants to the Former Tenants Team.


To contact tenants in a systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time and where appropriate carry out home visits.

Emphasis of personalised contact wherever appropriate

To work in conjunction with Court Officer to progress cases legally, including NoSP, NoPP, Particulars Of Claim, up to eviction

  • Knowledge and awareness of Local Government operating processes and decision making processes and the ability to operate
  • Good working knowledge of the Housing act 1996 Parts VI and VII (as amended by theHomelessness Act 2002) and related secondary legislation
  • Good working knowledge of the rights and obligations of landlords and occupants inthe public and private sector
  • Knowledge of Housing Benefit and regulations
  • Knowledge of the Welfare Reform Act
  • Knowledge of recent housing issues and government initiatives
  • Knowledge of the principles behind case management
  • Working in the public or social housing sector
  • Working with income and rent accounts to increase income recovery
  • Case management approach to working with customers
  • Supporting customers to maximise income
  • Use of financial information systems, spreadsheets, databases
  • Carrying out interviews and negotiating

Job Types:
Full-time, Temp to perm

Contract length: 7 months

Salary:
From £17.00 per hour

Benefits:

  • Company pension
  • Employee discount

Schedule:

  • Monday to Friday

Experience:

Rent Recovery Officer: 4 years (required)
- social housing: 4 years (required)
Local Government: 4 years (required)

  • Housing Benefit and regulations: 4 years (required)

Work Location:
One location

Reference ID:
RQ926259

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