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Rent Recovery Officer
7 days ago
- To receive transfers from the Rent-Early Intervention Team and other teams as applicable to
- To contact tenants in a systematic way that optimises support and rent recovery, with an emphasis of personalised contact wherever possible
- To maintain accurate and uptodate records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.
- To help customers manage their arrears as they move between temporary accommodation solutions
- To work in conjunction with all other appropriate agencies to ensure maximisation of income for both customers and the organisation
To receive referrals/transfers of customers primarily from the Rent-Early Intervention Team but also from the Specialist Support Team and Court Officers where applicable
To conduct a holistic assessment of customers' situation, with a focus on rent recovery. To advice and assistance to tenants regarding Housing Benefit and other welfare benefits based on this assessment.
To transfer cases defined as complex to the Specialist Support Team. To transfer cases who are no longer tenants to the Former Tenants Team.
To contact tenants in a systematic way to vigorously pursue their rent arrears and respond to any enquiries from contacts within the specified time and where appropriate carry out home visits.
To work in conjunction with Court Officer to progress cases legally, including NoSP, NoPP, Particulars Of Claim, up to eviction
- Knowledge and awareness of Local Government operating processes and decision making processes and the ability to operate
- Good working knowledge of the Housing act 1996 Parts VI and VII (as amended by theHomelessness Act 2002) and related secondary legislation
- Good working knowledge of the rights and obligations of landlords and occupants inthe public and private sector
- Knowledge of Housing Benefit and regulations
- Knowledge of the Welfare Reform Act
- Knowledge of recent housing issues and government initiatives
- Knowledge of the principles behind case management
- Working in the public or social housing sector
- Working with income and rent accounts to increase income recovery
- Case management approach to working with customers
- Supporting customers to maximise income
- Use of financial information systems, spreadsheets, databases
- Carrying out interviews and negotiating
Job Types:
Full-time, Temp to perm
Contract length: 7 months
Salary:
From £17.00 per hour
Benefits:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
Experience:
Rent Recovery Officer: 4 years (required)
- social housing: 4 years (required)
Local Government: 4 years (required)
- Housing Benefit and regulations: 4 years (required)
Work Location:
One location
Reference ID:
RQ926259
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