Temporary Accommodation Support Officer

2 weeks ago

Ilford Somerset, United Kingdom ALOIS Solutions Full time

Role: Rent Recovery Support Officer Location: Ilford, UK
Hybrid role

The Rent Recovery Support Officer is responsible for maximizing rent recovery from customers in Temporary Accommodation and Council Housing in accordance with established procedures. The officer is also responsible for transferring cases to the 2nd Stage Rent Recovery team, Court Officers, and the Complex Case Team in adherence to rent arrears policy. Accurate record-keeping of all recovery actions, monitoring impacts, and assisting customers in managing arrears during transitions between temporary accommodation solutions are integral aspects of this role. Knowledge and awareness of Local Government operating processes and decision-making processes.
- Familiarity with the Housing Act 1996 Parts VI and VII (as amended by the Homelessness Act 2002) and related secondary legislation.
- Understanding of the rights and obligations of landlords and occupants in the public and private sectors.
- Knowledge of Housing Benefit and regulations.
- Knowledge of recent housing issues and government initiatives.

Prior experience in the public or social housing sector.
- Work history involving income and rent account management to enhance income recovery.
- Proficient use of financial information systems, spreadsheets, and databases.

Effective communication with customers to ensure clear understanding of rent recovery priorities.
- Strong interpersonal and communication skills to build rapport and trust with officers, council members, stakeholders, and the community.
- Networking, partnership, and negotiating skills influential with others.
- Planning and working well under pressure.
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