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Student Support Team Member

3 months ago

Leeds, Leeds, United Kingdom Northern Ballet Full time
Northern Ballet is seeking to appoint Academy Student Support Team Members (Casual), to join the Academy Team.

About us:

Northern Ballet is a powerhouse for inventive dance, creating and touring narrative dance at various scales nationally and internationally. Bold and confident in our approach, we engage, involve and move our audiences.

We reach a diverse range of people through passionate storytelling, a mastery of classical dance technique and an absolute commitment to our leading role as an international ambassador for world-class dance.


Whether based on tour, or at Northern Ballet HQ in Leeds, a career with us allows you to become part of an ambitious world-class arts organisation.


Main Purpose of the Job


The aim of our student support team is to aid the smooth running of the Academy, chaperoning students to and from studios, observing classes and acting as the link between office staff, our reception team and students/ parents.


Key Responsibilities
You will be required to undertake all duties expected of an Academy Student Support Team Member which include but are not limited to:

  • Meet and greet all students, parents, and adult class participants in a professional, warm and courteous manner.
  • As first point of contact for the Academy you will deal with queries efficiently, and pass questions to the office staff accordingly.
  • Chaperone students to and from their classes ensuring safe parent collection.
  • Oversee student signing in and out of the building.
  • Observing a range of Academy classes, ensuring students are happy and assisting with any questions or situations that may arise in class.
  • Monitoring and noting students' wellbeing, injuries or illnesses that occur in class and updating the teacher of any injury students may arrive with
  • Updating the Programme Managers on any issues or questions that may arise.
  • Ensuring a safe collection of students from the atrium at the end of their class.
  • Carry out all duties in line with Northern Ballet's Safeguarding Policies and Procedures.

Person Specification
You will be confident using communication skills to liaise with both parents and students.

You will be comfortable working in a busy working environment and thrive from using your initiative to adapt to varied situations with a range of young people and adults.

You will be passionate about providing excellent support to an extensive and successful Academy who provides world class training. You will take a professional and flexible approach to your work whilst representing Northern Ballet and the Academy.

Essential Criteria

  • Strong communication skills
  • Friendly and approachable
  • Able to follow systems and procedures.

Desirable Criteria

  • Experience in working with children.
  • Experience working in a busy environment.
  • An interest in ballet or other theatre/culture
  • A theatre chaperone licence
  • Experience in safeguarding training / procedures.
*This is mandatory for all Academy staff including the Student Support Team. Academy staff can ensure any new Student Support Team members are allocated to this training.

Terms:

Pay:
£10.42ph

Hours:

Core hours to be offered in term time on a flexible basis; usually 1 shift per week (Saturday) with possible addition of 1 evening per week plus cover.

All shifts offered in line with current staffing and availability.

Hours will fall between the times below on agreed dates:

Saturday appx :00 (half day shifts offered)

Occasional Sunday shifts available approx.

10:00-16:00

  • Occasional evening cover available Monday
  • Friday appx.
16:00-20:00

  • Additional hours available during intensive training periods throughout the Academic year
  • Additional hours to be allocated by the Open Programme Manager

Job Type:
Zero hours contract

Salary:
£10.42 per hour

Schedule:

  • Day shift
  • Holidays
  • Weekend availability

Work Location:
In person

Application deadline: 04/09/2023