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Tenant Support Officer
1 week ago
We firmly believe that people are at the heart of everything do and are committed to working well together and adapting to our resident's needs.
We are currently looking for a Tenant Support Officer who shares our beliefs and is committed to providing a high quality service to our tenants at Harvey Court in Tile Cross.
You will be required to undertake a variety of tasks ranging from completing void checks, showing prospective tenants around the site and completing welfare checks on tenants.
It will also involve supporting the Housing Manager in delivering a high-quality rent collection and arrears recovery service, whilst ensuring accurate records are kept on each tenant using our Internal Housing Management system.
You will need the ability to handle tenant issues, such as anti-social behaviour and resolving conflict, as well as having a hands on approach in supporting some of our more vulnerable residents and maintaining the cleanliness and tidiness of the site.
To excel in this role you will need to be a people person who is willing to go the extra mile to support our tenants.
As an organisation fully committed to the welfare of vulnerable adults, a thorough vetting process is carried out as part of the appointment process including verification of identity, eligibility to work in the UK and an enhanced DBS check with a check against the adult barred list.
BROADENING CHOICES FOR OLDER PEOPLE
JOB DESCRIPTION
Post of :
Tenant Support Officer
Hours of work : 16 hours per week
Responsible to :
Housing & Charitable Services Manager
Summary and Objectives of the Post
To enable tenants to create a mutually sustainable environment for themselves, friends and other workgroups in the community.
To undertake and ensure the proper administration, management and maintenance of the building in accordance with BCOP Policies & Procedures.
To be involved with the provision of support planning and advice to ensure maximum support for tenants via both statutory and voluntary groups, enabling independent living.
Main Duties
To recognise and identify the care needs of tenants, reporting factually to the appropriate agencies.
To participate in the formulation of a support plan for each tenant, recording and reviewing the effectiveness of support services provided.
Undertake direct hands-on support in the case of an emergency, on a short-term basis.
To establish through support planning which tenants are in need of a daily check, to ensure they do not require assistance through illness or accident.
Make daily contact with those tenants by either calling via the call system, by making a personal visit to their flat or by a visual check.
Record these daily checks. Answer emergency calls and summon assistance as necessary. Make regular visits to those tenants who are either housebound, in poor health or who prefer a visiting service.Check void properties on a weekly basis to ensure they remain in a re-lettable condition. Report any new repairs.
To participate as necessary in the void allocation process by showing potential tenants the scheme facilities and re-letting voids as appropriate.
To monitor and review, in accordance with Health and Safety requirements, the attendance of support services and other providers to the scheme.
Ensure the building is repaired and maintained in accordance with BCOP procedure by reporting, recording and tracking progress of the day to day repairs via the repairs system.
In consultation with the Housing & Charitable Services Manager, encourage the use of scheme facilities by other organisations working towards BCOP objectives.
To monitor and supervise the cleaning/maintenance of common parts within the scheme, ensuring gardening services, janitorial and window cleaning are satisfact-
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