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Tenant Support Officer

3 months ago

Birmingham, Birmingham, United Kingdom BCOP Full time
BCOP is a local charity that has for the last 70 years supported older people living in Birmingham. We have three nursing homes, 4 supported living schemes and 6 independent living schemes within the area.


We firmly believe that people are at the heart of everything do and are committed to working well together and adapting to our resident's needs.


We are currently looking for tenant support officers who share our beliefs and are committed to providing a high quality service to our tenants of Harvey Court in Tile Cross and Anita Stone Court in Mosely and who believe that little things matter.

As the tenant support officer you will be providing a comprehensive service to our tenants.

You will be required to undertake a variety of tasks ranging from completing void checks, showing prospective tenants around the site and completing welfare checks on tenants.

It will also involve supporting the Housing Manager in delivering a high-quality rent collection and arrears recovery service, whilst ensuring accurate records are kept on each tenant using our Internal Housing Management system.

You will need the ability to handle tenant issues, such as anti-social behaviour and resolving conflict, as well as having a hands on approach in supporting some of our more vulnerable residents and maintaining the cleanliness and tidiness of the site.


To excel in this role you will need to be a people person who is willing to go the extra mile to support our tenants.

Ideally you will have experience in a similar role with a working knowledge of housing issues and legislation. Experience in a care giving role would also be desirable. You will also need to demonstrate excellent communication skills with the ability to listen, question and influence when needed.


As an organisation fully committed to the welfare of vulnerable adults, a thorough vetting process is carried out as part of the appointment process including verification of identity, eligibility to work in the UK and an enhanced DBS check with a check against the adult barred list.


Each role is for 16 hours per week to be worked over three days or for one job holder to work at both schemes.


BROADENING CHOICES FOR OLDER PEOPLE

JOB DESCRIPTION

Post of :
Tenant Support Officer

Hours of work : 16-32 hours

(2 posts available of 16 hrs each

One job holder may be considered for both)

Responsible to :
Housing & Charitable Services Manager

Summary and Objectives of the Post

To enable tenants to create a mutually sustainable environment for themselves, friends and other workgroups in the community.


To undertake and ensure the proper administration, management and maintenance of the building in accordance with BCOP Policies & Procedures.


To be involved with the provision of support planning and advice to ensure maximum support for tenants via both statutory and voluntary groups, enabling independent living.

Provide advice and offer direction to tenants regarding their rent account and benefit alternatives.

Main Duties

To recognise and identify the care needs of tenants, reporting factually to the appropriate agencies.

To participate in the formulation of a support plan for each tenant, recording and reviewing the effectiveness of support services provided.

Undertake direct hands-on support in the case of an emergency, on a short-term basis.


To establish through support planning which tenants are in need of a daily check, to ensure they do not require assistance through illness or accident.

Make daily contact with those tenants by either calling via the call system, by making a personal visit to their flat or by a visual check.

Record these daily checks. Answer emergency calls and summon assistance as necessary. Make regular visits to those tenants who are either housebound, in poor health or who prefer a visiting service.

Check void properties on a weekly basis to ensure they remain in a

re-lettable condition. Report any new repairs.

Check post from void properties and forward utility bills to Housing & Charitable Services Manager, together with an electric meter reading for each property.


  • To participate as necessary in the void allocation process by showing potential tenants the scheme facilities and re-letting voids as appropriate.


Welcome new tenants and introduce them to the services and facilities of the scheme, ensuring they are properly instructed on the use of the intercom, laundry, door entry, etc.

Ensure they are informed of their obligations to BCOP as a tenant.

To establish and maintain an efficient administration system, including the carrying out of weekly fire alarm tests. Report any faults detected.


To monitor and review, in accordance with Health and Safety requirements, the attendance of support services and other providers to the scheme.

To monitor the rent accounting system. Assist tenants with rent queries, ensuring that they make their required payment on a regular basis. Report any concerns or queries to the Housing & Ch