Legal Regulatory Officer

2 weeks ago

Birmingham, Birmingham, United Kingdom Midland Heart Ltd Full time

As a leading Housing organisation, we take pride in ensuring that our tenants receive the highest level of customer service whilst remaining focused on the changing regulatory landscape.

To support us to achieve this aim, we're now seeking two Senior Customer Experience Officers to join our brilliant Customer Experience team

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times ).

You'll be contributing to us achieving a consistently strong customer satisfaction rating through effective investigation and resolution of escalated Stage 2 complaints, in line with regulatory requirements, policy and procedures and service standards, and conduct tenant aftercare.

As an individual driven by achieving the best possible services for our customers, you'll liaise directly with internal business stakeholders to identify root cause and ensure that the complaint is resolved in a timely and efficient manner.

You'll be responsible for writing high-quality complex letters to customers, outlining the actions taken to resolve their complaint.

You'll also coordinate the resolution of enquiries from Members of Parliament, Councillors or other correspondence directed to our Executive Board - communication is vital to providing a great customer experience to all tenants and stakeholders involved.

The role would suit a resilient and highly organised individual who is able to interface with internal/external stakeholders and Midland Heart tenants alike, challenging/defending opinions and implementing service improvements to prevent future complaints.

Experience of case managing complex escalated complaints in a regulated environment, such as Housing, Financial Services, Health or Legal Services.

Experience of thoroughly documenting cases and producing robust reports for senior audiences.
Ability to engage with senior stakeholders across the organisation to influence decision making and negotiate successful outcomes.
Knowledge of the Housing Ombudsman Code and it's requirements would interest us, support can be provided in this area but a willingness and commitment to learning at pace is essential

We're a Smart Working organisation where you can expect to be present in the office for 3 days a week - in a role where effective collaboration with stakeholders across the business is key, this is important to us.

We're also flexible to ensure you can meet and enjoy life's challenges and opportunities throughout the year.
We're a large and ambitious housing organisation providing more people an affordable place to call home. We're proud to be a Disability Confident Employer.

  • Regulatory Caseworker

    1 week ago

    Birmingham, Birmingham, United Kingdom RSR Regulatory Full time

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.RSR are currently working on behalf of our client based in Birmingham for a Regulatory Caseworker.This is a full time, fixed...

  • Litigation/Regulatory Solicitor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Hays Legal Full time £65,000

    Join a leading UK regulator, serving the public interest by setting high standards of corporate governance and operating independent enforcement arrangements for a group of professional services individuals and organisations. As a member of the regulator's General Counsel Team, in their Birmingham (Midlands) office, you will support the Director of Legal...

  • Public / Regulatory Lawyer

    1 month ago

    Birmingham, Birmingham, United Kingdom Hays Legal Full time

    Your new company Join a leading UK regulator, serving the public interest by setting high standards of corporate governance and operating independent enforcement arrangements for a group of professional services individuals and organisations.Your new role As a member of the regulator's General Counsel Team, in their Birmingham (Midlands) office, you will...

  • Public / Regulatory Lawyer

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Hays Legal Full time

    Your new company Join a leading UK regulator, serving the public interest by setting high standards of corporate governance and operating independent enforcement arrangements for a group of professional services individuals and organisations.Your new role As a member of the regulator's General Counsel Team, in their Birmingham (Midlands) office, you will...

  • Public / Regulatory Lawyer

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Hays Legal Full time £65,000

    Your new company Join a leading UK regulator, serving the public interest by setting high standards of corporate governance and operating independent enforcement arrangements for a group of professional services individuals and organisations. Your new role As a member of the regulator's General Counsel Team, in their Birmingham (Midlands) office, you...

  • Regulatory Solicitor/Barrister

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Grist Legal Recruitment Full time

    Regulatory Solicitor/BarristerA Birmingham office of a UK law firm has a requirement for an experienced Regulatory Solicitor/Barrister to join their Regulatory department. Working upon a hybrid and flexible working pattern.The WorkThe role will be primarily presenting cases at final substantive hearing and represent regulators at interim application and case...

  • Regulatory Solicitor/Barrister

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Grist Legal Recruitment Full time

    Regulatory Solicitor/BarristerA Birmingham office of a UK law firm has a requirement for an experienced Regulatory Solicitor/Barrister to join their Regulatory department. Working upon a hybrid and flexible working pattern.The WorkThe role will be primarily presenting cases at final substantive hearing and represent regulators at interim application and case...

  • Regulatory Solicitor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Executive Network Legal Ltd Full time £8

    I am working with a client who has a clear strategy over the next 5 years which is focused on growth despite external economic factors. The board and senior management team have signed off the hire for these roles and they are now looking to recruit a Head of Regulatory into the Birmingham office of this national law firm. Are you looking for a progressive...

  • Regulatory Solicitor/Barrister

    2 months ago

    Birmingham, Birmingham, United Kingdom Grist Legal Recruitment Full time

    Regulatory Solicitor/Barrister A Birmingham office of a UK law firm has a requirement for an experienced Regulatory Solicitor/Barrister to join their Regulatory department. Working upon a hybrid and flexible working pattern. The Work The role will be primarily presenting cases at final substantive hearing and represent regulators at interim application...

  • Regulatory Solicitor/Barrister

    1 week ago

    Birmingham, Birmingham, United Kingdom Grist Legal Recruitment Full time

    Regulatory Solicitor/Barrister A Birmingham office of a UK law firm has a requirement for an experienced Regulatory Solicitor/Barrister to join their Regulatory department. Working upon a hybrid and flexible working pattern. The Work The role will be primarily presenting cases at final substantive hearing and represent regulators at interim application and...

  • Regulatory Solicitor Partner

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Executive Network Legal Ltd Full time £8

    The board and senior management team have signed off the hire for these roles and they are now looking to recruit a Head of Regulatory into the Birmingham office of this national law firm.Are you looking for a progressive and supportive practice where the only limitations to your career progression are your own? Why don't you give me a call for a...

  • Crime/Regulatory 5+

    3 days ago

    Birmingham, Birmingham, United Kingdom Noble Legal Limited Full time

    A leading national firm is looking to hire a Senior/Principal associate into their high-level = practice. The team takes on a range of complex regulatory/criminal matters, from health and safety and inquests to environmental matters and product liability. The individual will benefit from a highly experienced team and one of the best reputations in the...

  • Senior Regulatory Barrister

    1 month ago

    Birmingham, Birmingham, United Kingdom Grist Legal Recruitment Full time

    Senior Regulatory Barrister A leading law firm require an enthusiastic, commercially aware and experienced Senior Regulatory Barrister to handle Professional Misconduct and Regulatory advocacy cases. The successful Barrister will be join one of the largest specialist departments of its kind in the country as part of their in-house advocacy team. As an...

  • Senior Regulatory Barrister

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Grist Legal Recruitment Full time

    Senior Regulatory Barrister A leading law firm require an enthusiastic, commercially aware and experienced Senior Regulatory Barrister to handle Professional Misconduct and Regulatory advocacy cases. The successful Barrister will be join one of the largest specialist departments of its kind in the country as part of their in-house advocacy team. As an...

  • Business Crime and Regulatory Solicitor

    4 weeks ago

    Birmingham, Birmingham, United Kingdom ENL Legal Recruitment Full time

    BUSINESS CRIME & REGULATORY SOLICITOR, 5+ YEARS PQE, BIRMINGHAM, £75,000+ (DOE) - This is a unique opportunity to join a leading law practice in Birmingham City Centre. On offer is hybrid working and an enhanced benefits package.JOB REF:5861 Joining an established team, you will be responsible for a broad range of contentious regulatory work. Applications...

  • Business Crime and Regulatory Solicitor

    2 months ago

    Birmingham, Birmingham, United Kingdom ENL Legal Recruitment Full time

    BUSINESS CRIME & REGULATORY SOLICITOR, 5+ YEARS PQE, BIRMINGHAM, £75,000+ (DOE) - This is a unique opportunity to join a leading law practice in Birmingham City Centre. On offer is hybrid working and an enhanced benefits package.JOB REF:5861 Joining an established team, you will be responsible for a broad range of contentious regulatory work. Applications...

  • Legal Counsel

    4 weeks ago

    Birmingham, Birmingham, United Kingdom QED Legal Full time

    Our client is looking for an In-house Legal Counsel / Commercial Lawyer to join their highly regarded legal team for a six-month fixed term contract. There is the potential for this opportunity to go permanent at the end of the contract term. Based in Birmingham this is a varied role involving drafting and negotiating a wide range of commercial contracts...

  • Legal Counsel

    1 month ago

    Birmingham, Birmingham, United Kingdom QED Legal Full time

    Our client is looking for an In-house Legal Counsel / Commercial Lawyer to join their highly regarded legal team for a six-month fixed term contract. There is the potential for this opportunity to go permanent at the end of the contract term. Based in Birmingham this is a varied role involving drafting and negotiating a wide range of commercial contracts...

  • Regulatory Solicitor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Sacco Mann Full time

    International, award-winning law firm are looking to recruit a Regulatory Solicitor to join their Birmingham offices. Our client is a well-respected, leading legal practice that offers a competitive salary rate, flexible working options and fantastic, bespoke benefits package including private health insurance.This is an excellent opportunity to join a...

  • Business Crime and Regulatory Solicitor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Executive Network Legal Ltd Full time £5

    BUSINESS CRIME & REGULATORY SOLICITOR, 5+ YEARS PQE, BIRMINGHAM, £75,000+ (DOE) - This is a unique opportunity to join a leading law practice in Birmingham City Centre. On offer is hybrid working and an enhanced benefits package.JOB REF:5861 Joining an established team, you will be responsible for a broad range of contentious regulatory work. Applications...