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Customer Service Representative
3 months ago
Responsibilities:
- Provide exceptional customer service to clients via various face to face channel
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with patience and empathy
- Perform data entry tasks accurately and efficiently
- Upsell products or services when appropriate to maximize sales opportunities
- Analyze customer feedback and provide suggestions for improvement to management
- Maintain a thorough knowledge of company products, services, and policies
- Follow phone etiquette guidelines to ensure positive customer interactions
- Multilingual skills are a plus
Requirements:
- Previous experience in customer service or a related field preferred
- Excellent verbal and written communication skills in English
- Strong problemsolving abilities and attention to detail
- Proficient in data entry and computer skills
- Ability to work well in a fastpaced environment while maintaining professionalism
- Strong interpersonal skills and the ability to build rapport with customers
- Ability to handle difficult or irate customers with patience and empathy
Job Types:
Full-time, Permanent
Salary:
From £23,358.60 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Edinburgh (preferred)
Work Location:
In person