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French Speaking Customer Service
3 months ago
- Basingstoke, Hampshire, England
Permanent
Theo Chau
Job title:
French speaking Customer Service & Sales Advisor
Salary: Around £30, % annual bonus
Location: Basingstoke, Hampshire (Hybrid - a mix of Homeworking and Office-based)
Contract:PermanentAre you a fluent French speaker with a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you to join our client's team as a French speaking Customer Service & Sales Advisor.- The role is diverse and will involve a mix of Customer Service, Sales Support and soft sales but there is no cold calling in the job as you will only ever speak to existing customers.- We are a recruiting for a leading company in their industry, dedicated to providing outstanding products and services to their customers.
As a French speaking Customer Service & Sales Advisor, you will play a crucial role in maintaining and developing relationships with our client's existing customers.
You will have the opportunity to work in a dynamic and supportive environment with a flexible working policy.Responsibilities:
Deliver exceptional customer service to French-speaking clients, ensuring their needs and expectations are met and exceeded.- Provide sales support, assisting customers with product inquiries, order processing, and resolving any issues or concerns.- Engage in soft sales techniques to identify opportunities for upselling and cross-selling, driving revenue growth.- Build strong relationships with existing customers, understanding their business requirements and providing tailored solutions.- Collaborate with internal teams to ensure smooth order fulfilment, delivery, and after-sales support.- Maintain accurate records of customer interactions and sales activities in our CRM system.
Requirements:
Fluent in French (both written and spoken) is essential.- Previous experience in customer service, sales support, account management, or inside sales.- Strong interpersonal and communication skills, with the ability to build rapport with customers.- Proactive and results-oriented mindset, with a focus on achieving sales targets and customer satisfaction.- Excellent organizational skills, with the ability to multitask and prioritize effectively.
Benefits:
Competitive salary package.- Private Healthcare.- Great pension contribution.- Staff discount on products.- Competitive holiday allowance.
If you are a motivated and customer-focused individual with French language skills, we would love to hear from you
