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Discharge Administration Assistant

3 months ago

Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time
The UHL Discharge Team facilitate the discharges and transfers of patients in the acute setting with new and increased care needs, back into the community via the appropriate discharge pathway


We are looking for a Discharge administrator to be part of a small team based in the LLR discharge Hub.

You will need comprehensive knowledge of clerical and administrative systems to help facilitate discharges. You will provide support to members of the multi disciplinary team.

Please note this vacancy may close earlier due to popular demand.

previous applicants need not apply
To work in support of the UHL Discharge Teams.

  • To support and advise and work closely with staff and patient relatives ,from other departments and Clinical Management Groups across the Trust as required.
Tailoring junior staff teaching, adapting it to suitable levels. Liaising with external partners.

Communications - Act as an ambassador for the UHL Discharge Teams liaising with staff and visitors. - Communicate effectively with staff at all levels, as a core part of their role. Listening to family concerns. - Adopt standard ways to deliver, sending and storing information, with particular regards to the sensitive and confidential nature of the information


We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals.

We have our very own Children's Hospital and run one of the country's leading heart centres.


Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.


We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do

They are:
We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together


Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust )

To support safe, effective, and timely Discharge of patients to their appropriate destination.

  • Processing Home first forms from internal systems, transferring them external systems for processing.
  • To demonstrate the Trust's values in everything you do in the work environment.
  • To be responsible in the use and expenditure of the Trust's resources that you utilise.
  • To act independently within the team processes and guidelines deciding when it is necessary to refer to the escalate to Discharge Matron.
  • To prioritise workload to meet service demand.
  • Registering patients onto databases and supporting progression of their discharge.
  • Creating and cleansing of Nerve Centre and S1 data base for senior partners to inform Discharge Hub performance and future commissioning.
  • Pull data/reading/ producing data.
- liaise with System Partners, carers, family members and MDT to communicate safe and timely discharge to ensure they receive correct verbal and written information about discharge via the appropriate discharge pathway.

  • To ensure face to face and virtual queries are dealt with swiftly and appropriately, and
support is sought where necessary.

  • To ensure that handover information and the escalation of urgent tasks occur in real time.
  • To collate data to monitor the effectiveness of service provision.
To ensure reports are collated and submitted to senior management within agreed timeframes.

  • To work in line with policies and procedures relevant to patient discharge and information governance.
  • Practice in a punctual, dynamic, and organised manner to ensure the needs of the service are met, whilst always considering the boundaries of your role.
  • To arrange for appropriate information to be shared with the care providers for safe handover of patient / right external partner.