Client Services Administrator

2 weeks ago


Holsworthy, Devon, United Kingdom Mystery Shoppers Ltd Full time

About us.
Here at Mystery Shoppers Ltd (MSL), we are on a mission to improve customer experiences all over the world.

We help our clients to understand what they can do to create lots of happy customers by testing their services.


Now before you get too excited, we don't just spend our time shopping all day Here at Mystery Shoppers HQ, we work behind the scenes to arrange for members of the public who have signed up with us as mystery shoppers, to go to our client's locations (banks, shops etc.) at the right time, and once they've spent some time interacting with staff, they fill in their feedback questionnaire.

We then read through it to make sure it's of good quality before we submit it to the client and provide them with ways in which they can improve.


We are a medium-sized, family-run business and have been going for over 30 years Our HQ is in Holsworthy, Devon and we also work very closely with our partner office in Bulgaria.


Our company values are really important to us all, and you will see them in how we treat our clients, our shoppers and each other.

They are as follows; Trust; Teamwork; Continuous Improvement; Innovation; Quality; Accountability; Ownership and Passion. Our teams are hugely important to us, and we will happily provide testimonials.

We're currently looking for someone to join one of our Client Services Teams as a Client Services Administrator.

The team is one of 11 teams at MSL; each team works within a few set industries, to become a specialist team for that industry for our clients.


The role involves:

  • Selecting appropriate mystery shoppers from our panel of over 300,000 shoppers
  • Supporting the mystery shoppers until they've completed the tasks.
  • Looking at completed assessment forms and ensuring they are corrected for spelling, grammar and accurate answers.

Key skills required:

  • Great communication skills.
  • Strong organisational skills and an ability to manage your own workload within set time frames.
  • Good attention to detail and be able to demonstrate good levels of spelling and grammar.
  • Strong IT skills including Word and Excel.

What we can offer:

  • Internal and external training opportunities.
  • Progression opportunities if desired.
  • Regular paid for team events.
  • Mental wellbeing support.
  • Gym membership to a local gym.
  • Free Parking

Need to knows:

  • Office hours are 95 Monday to Friday (later/earlier starts/finishes are always considered).
  • 28 days' holiday including 8 bank holidays (pro rata for part time staff).
  • Free parking on site available.
  • Contractual sick pay included.
  • 6month probationary period.
  • Subject to satisfactory DBS and ID/credit check

Job Types:
Full-time, Part-time

Salary:
£22,425.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Gym membership
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

  • Holsworthy, Devon, United Kingdom Mystery Shoppers Ltd Full time

    About us.Here at Mystery Shoppers Ltd (MSL), we are on a mission to improve customer experiences all over the world. We help our clients to understand what they can do to create lots of happy customers by testing their services.Now before you get too excited, we don't just spend our time shopping all day Here at Mystery Shoppers HQ, we work behind the scenes...


  • Holsworthy, Devon, United Kingdom Harpers Feeds Full time

    _Opportunity to join the Customer Services team of a leading family owned manufacturer of high quality animal feed delivering to trade and farm customers throughout the South West._This varied and busy role has responsibilities for:Being the first line of support and engagement with customers/visitors either by telephone or site visit. Proactively working...


  • Holsworthy, Devon, United Kingdom Harpers Feeds Full time

    _Opportunity to join the Customer Services team of a leading family owned manufacturer of high quality animal feed delivering to trade and farm customers throughout the South West._This varied and busy role has responsibilities for:Being the first line of support and engagement with customers/visitors either by telephone or site visit. Proactively working...


  • Holsworthy, Devon, United Kingdom Cathedral Appointments Full time

    Competitive Salary | Part-Time | HolsworthyOur client, the largest independent accountancy practice is seeking to recruit an experienced and professional Receptionist/Administrator on a part-time basis to help support our team and clients in our Holsworthy office. The role will be varied and will suit a dynamic and highly organised individual who enjoys both...


  • Holsworthy, Devon, United Kingdom Alan Snow Agricultural Engineers Ltd Full time

    Alan Snow Agricultural Engineers Ltd require a Agricultural Service Co-ordinator/Administrator to join our team.Job Role: Provide an excellent customer service. Plan and allocate work for the technicians. Ensure job cards are created with accurate information. Maintain all administrative tasks.i.e. Entry of timesheets/job cards on our Ibcos Gold system....


  • Holsworthy, Devon, United Kingdom Additional Resources Full time

    Location: Holsworthy, DevonSalary: Very Competitive + Excellent BenefitsWorking Hours: Up to 21.75 hours / 3 days per week (Monday, Wednesday, and Friday) 9:00am - 5:15pmOur client, a prestigious Accountancy Practice is seeking a Receptionist / Administrator to join them in a permanent full-time capacity at one of their offices.Responsibilities: Maintain a...


  • Holsworthy, Devon, United Kingdom Kivells Ltd Full time

    The role:Kivells are looking for a full time, permanent Receptionist and Office Administrator at the busy Holsworthy Livestock Market.This is an exciting and varied opportunity for someone with experience of working within the agricultural sector.- be bright, cheerful and willing to help- have a strong work ethic, be quick to learn and have the ability to...


  • Holsworthy, Devon, United Kingdom Harpers Feeds Full time

    _We have an opportunity to join our experienced Finance Team,_delivering efficient and effective work in payroll and finance, as well as assisting other departments with administrative tasks._The successful applicant will need excellent administrative skills along with great attention to detail and strong numeracy and literacy skills. You should be able to...

  • Office Administrator

    2 weeks ago


    Holsworthy, Devon, United Kingdom West Country Concrete Products Limited Full time

    West Country Concrete Products Limited are looking for a reliable Office Administrator based at their new site in Holsworthy.Key responsibilities of the role Managing the reception area, including welcoming customers and guests Conducting inductions for new members of the team, issuing them with the PPE and updating records accordingly to ensure compliance...

  • Accounts Senior

    4 weeks ago


    Holsworthy, Devon, United Kingdom Kelly Services Full time

    Job Type: Full timeJob Location: HolsworthySalary: CompetitiveWe are looking for an Accounts Senior to join our clients Holsworthy office on a permanent basis. Benefits Up to 36.25 hours / 5 days per week (part time, flexible and hybrid working is available).20 days annual leave plus bank holidays increasing to 25 days plus bank holidays after 3 years'...

  • Service Controller

    2 weeks ago


    Holsworthy, Devon, United Kingdom Vincent Tractors & Plant Full time

    About usVincent Tractors & Plant is a small business in Holsworthy. We are professional, agile, and our goal is to Vincent Tractors & Plant is a successful family-owned business. Established in 1966 and now employing over 50 people across our four branches covering Cornwall, Devon and Somerset. We are the market leaders in agricultural, construction and...

  • Accounts Senior

    1 month ago


    Holsworthy, Devon, United Kingdom Kelly Services (UK) Ltd Full time

    Job Type: Full time Job Location: Holsworthy Salary: Competitive We are looking for an Accounts Senior to join our clients Holsworthy office on a permanent basis.BenefitsUp to 36.25 hours / 5 days per week (part time, flexible and hybrid working is available).20 days annual leave plus bank holidays increasing to 25 days plus bank holidays after 3 years'...

  • Mig/tig Welder

    2 weeks ago


    Holsworthy, Devon, United Kingdom Alternative Recruitment Services Full time

    Our client is a sheet metal manufacturing company on the Devon/Cornish border and is looking to recruit an experienced MIG or TIG Welder with experience working with thin gauge sheet metal products.Salary is dependent on experience.Temp-Perm role - temping for 13 weeks then permanent after the 13 week period.


  • Holsworthy, Devon, United Kingdom Cathedral Appointments Full time

    £10.61 per hour | Temporary | HolsworthyDo you have experience in Administration? Are you experienced in Bookkeeping and VAT returns? We have a great opportunity based in Holsworthy for a dual-focused role, as a Building Society Clerkproviding administration across the Building Society agency and reception.This is a Temporary position providing Maternity...


  • Holsworthy, Devon, United Kingdom Harpers Feeds Full time

    We are looking for a keen, enthusiastic hard worker to join our Retail Team at Harpers Farm Supplies - a leading family owned supplier of quality farming and country products.This is a full time role of 40 hours per week, Monday to Friday and there will be a requirement to work 1 Saturday in 4 on a rota with the other team membersA positive, can-do attitude...


  • Holsworthy, Devon, United Kingdom Trial Balance Consulting Full time

    My client is part of a large group with multiple offices and service offerings across the region, but each office still retains the individuality and personal service that their clients appreciate.Joining the team in Holsworthy as an Accounts and Business Services Manager you will continue your technical and personal development with the preparation of...

  • Accounts Manager

    2 weeks ago


    Holsworthy, Devon, United Kingdom Michael Page Finance Full time

    A leading and successful firm of chartered accountants based in Holsworthy is searching for an Accounts Manager to join their team as a key addition in a pivotal support role to the directors, with career development prospects on offer and opportunity to carve an influential role within a highly regarded firm of chartered accountants. Client Details Based in...


  • Holsworthy, Devon, United Kingdom Additional Resources Ltd Full time

    Accounts Manager (personal / corporate tax)Location: Holsworthy / Hybrid workingSalary: CompetitiveThe Role:An exciting opportunity has opened for an Accounts Manager with personal / corporate tax knowledge to join one of the country's top 10 accountancy employers. They invest in their employee's future to ensure everyone is happy, well trained and...

  • Reception Supervisor

    2 weeks ago


    Holsworthy, Devon, United Kingdom Woodford bridge country club Full time

    We are now recruiting for a Reception Supervisor for Woodford Bridge Country Club in Holsworthy nestled in the heart of Devon.As a Reception Supervisor you will be deputising in the absence of our Head of Reception, to make sure the department runs smoothly and that our guests are offered an excellent standard of service at all times, and to at all times...

  • Accounts Senior

    1 week ago


    Holsworthy, Devon, United Kingdom Michael Page Full time

    A highly successful accountancy practice based in Holsworthy is searching for an Accounts Senior to join their team as a hands on addition preparing year end accounts, tax compliance across both personal and corporate tax along with VAT, Bookkeeping and wider all around role as key right hand support to the firms managers and partners with opportunity to...