Customer Service Coordinator

2 weeks ago


Leamington Spa, Warwickshire, United Kingdom Plus One Personnel Full time
Customer Service Coordinator

Job Details

Sector:

Customer Services

Location:

Warwick, Warwickshire

Type:

Permanent

Salary:

£25,000 to £26,000

Reference:

723153

Key Responsibilities:

  • Assume ownership of order management for a designated customer portfolio in the UK & Ireland, meeting agreed sales and contact center targets.
  • Collaborate closely with Sales teams to ensure onshelf availability and support end consumers.
  • Leverage various contact channels and sales tools to increase sellout and elevate customer service levels.
  • Proactively manage a customer portfolio to align with our client's sales growth plans.
  • Seize opportunities for early and optimal delivery in alignment with customer needs.
  • Work collaboratively with Sales and Marketing to support key initiatives and product launches.
  • Effectively communicate with all providers.
  • Refine target customers and contact data in collaboration with Sales teams to enhance campaign efficiency and contact strategy.
  • Proactively manage key campaigns to improve customer relations and satisfaction.
  • Conduct customer satisfaction surveys to evaluate and enhance our client's service offering.
  • Successfully communicate order changes to maintain ordered quantity and service levels.
  • Identify opportunities to promote and enhance the brand.
  • Serve as the face/voice of the brand for our client, both externally and internally.
  • Take responsibility for customer queries related to the target customers and proactively manage them to resolution.
  • Demonstrate effective time and task management to ensure highstandard execution of every task.

Key Skills & Experience:

  • Previous Customer Service experience.
  • Strong problemsolving, organisation, and planning skills with an eye for detail.
  • Excellent communication skills both internally and with customers.
  • Demonstrated ownership, initiative, organization, numeracy, and ability to manage multiple tasks under pressure.
  • Preferred experience in an outbound call centre or order desk environment.
  • Systems literate, preferably with SAP.
  • Intermediate proficiency in Excel.
  • Flexibility and adaptability.
  • Willingness to travel when business requires.

Additional Information:

  • Hybrid working, 3 days a week in the office, 2 days working from home 9 AM 5:30 PM
  • 25 days holidays
  • Pension contributions
  • Annual company bonus


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