Customer Service Advisor
6 days ago
Job Description Role - Customer Service Advisor (known locally as a Property Manager)**
Salary - £20,000 per annum
Location - Ground Floor, Agriculture House, 1 Newbold Terrace Leamington, Spa Warwickshire, CV32 4EA**
Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 5, 9am - 1pm
Employment Type - Full-time, permanent
The Connells Group has recently acquired
Countrywide securing our place as the UK's largest property services group, trading locally under our Sutton Kersh, Entwistle Green and Clive Watkins brands.
We are looking for an
ENERGETIC and
ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.
Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us.
communication and
relationship skills and a
passion for delivering a quality customer service
The role of a Property Manager:
As a Property Manager you will be fully managing your own portfolio of properties across any of our 60 brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.
Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a firstclass service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved
Job Reference:
CC00137
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