Product Owner

1 week ago

Bristol, Bristol, United Kingdom Dyson Full time

Summary:

Salary:

Competitive

Team:
Project and Programme Management

Location:

United Kingdom - Bristol Office

About us:

Dyson is a unique global technology enterprise, driven by innovation and pioneering spirit. Our goal is to solve problems others ignore, using our technology and ingenuity. We prioritise authenticity and differentiate ourselves by creating cutting-edge technologies.

As an owner-centric organisation, we're committed to providing exceptional customer experiences through our Omni-channel capabilities. Our Product Management team, which represents 4,000+ experts worldwide, plays a vital role in delivering top-notch customer service. We focus on crafting simple and user-friendly interactions, harnessing the latest technology to create remarkable experiences for our customers.


Customer satisfaction is our priority, and we have a multimillion-pound development budget to support our ambition in over 30 direct markets.

Based in our Bristol Digital Hub or Malmesbury, you'll work alongside a diverse team of analytics professionals, creative designers, technical architects, business analysts, and delivery managers.

Together, we're dedicated to creating world-class customer journeys that set new standards in the industry.

We're committed to our campus culture and don't look to offer a hybrid working arrangement.

This helps us to achieve the spirit of Dyson - collaboration, creativity, and inventiveness - in our inspiring, social, and dynamic workspaces.


About the role:


The Product Owner role is pivotal in shaping and advancing our solutions for owner management journeys in our omni-channel contact centre and repair centre environments.

With successful implementation of Cloud Telephony Infrastructure (CTI) across multiple regions, we're now seeking a visionary Product Owner to drive the future direction of CTI, optimizing our product portfolio to meet evolving customer demands and support business growth.

In this role, you'll collaborate with the Senior Product Owner to develop a forward-looking vision and strategy for CTI. Together, you'll create a roadmap for future enhancements, crafting compelling business cases for feature rollouts across markets.

By closely partnering with the vendors' Customer Success Management teams and our regional markets, you'll unlock value and elevate customer satisfaction through impactful helpline interactions.

Regular engagements with the vendor will keep us up to date with available features, ensuring we maximize the potential of our CTI.


Consistency is paramount, and you'll play a vital role in establishing global best practices and knowledge sharing among regional teams.

By leveraging actionable insights, you'll influence other roadmaps and optimize content across various areas, such as troubleshooting, training, and public relations.

Working with the Insights function, you'll ensure data availability and reporting dashboards meet stakeholder requirements at both Group and regional levels.

As our technology landscape evolves, so will the range of products you'll oversee. You'll maintain a clear vision for the product and effectively communicate it to stakeholders.

Collaborating with markets, IT, technology vendors, and the Global Head of Retention, you'll define the delivery roadmap for CTI and other Customer Service products.

Working closely with Business Analysts, you'll refine the product backlog, ensuring all business requirements are met. You'll also work with Project Managers and Scrum Masters to assign user stories to the appropriate design resources.


As an exceptional Agile practitioner, you'll provide comprehensive reporting on backlog and project deliverables to key team members and senior stakeholders.

Leveraging available platform reporting, data analytics, and customer experience feedback, you'll continuously evolve the CTI strategy.

Conducting PoC trials aligned with business objectives and ensuring integrations drive maximum value and efficiency will be part of your responsibilities.

You'll also monitor key KPIs, making data-driven recommendations to maximize ROI and achieve business objectives. Furthermore, you'll report on dependencies and risks that may impact the roadmap from both internal and external sources.

About you:

  • Previous experience as a product owner, product manager, or project manager
  • Familiarity with agile scrum methodology and practices
  • A selfmotivated individual who thrives in a fastpaced environment and can deliver results amidst changing priorities
  • A strong customercentric mindset, leveraging highquality data and insights to drive decisionmaking
  • Exceptional communication skills, both written and verbal, capable of effectively engaging with technical and nontechnical teams
  • Outstanding teamwork and collaboration abilities, adept at managing diverse stakeholders
  • Passionate about leveraging technology to tackle customer service challenges

Benefits:

Financial
- Performance-

  • Product Owner

    1 week ago

    Bristol, Bristol, United Kingdom Dyson Full time

    Summary:Salary:CompetitiveTeam:E-CommerceLocation:United Kingdom - Bristol OfficeAbout us:Dyson is a unique global technology enterprise, driven by innovation and pioneering spirit. Our goal is to solve problems others ignore, using our technology and ingenuity. We prioritise authenticity and differentiate ourselves by creating cutting-edge technologies.As...

  • Product Owner

    1 week ago

    Bristol, Bristol, United Kingdom Cushon Full time

    Product & Proposition, Customer:Product Owner:Bristol, United KingdomPermanentFull TimeR #WeAreCushon:This role is in Cushon:Join a fun, forward-thinking, climate-focussed fintech where your skills will contribute to shaping a sustainable future.Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have...

  • Product Owner

    1 week ago

    Bristol, Bristol, United Kingdom Dyson Full time

    Summary:Salary:CompetitiveTeam:Design and DevelopmentLocation:United Kingdom - Bristol OfficeAbout Us:We are a highly technical, creative and collaborative team made up of App, Cloud, Data Science, and Embedded Engineers. We partner with teams across Dyson to rapidly refine early product concepts and ideas, by developing working prototypes that de-risk tech...

  • Dayforce Senior Product Owner

    1 week ago

    Bristol, Bristol, United Kingdom IVC Evidensia UK Full time

    Posted on 06/03/2023Dayforce Senior Product Owner(Job Ref:8644)Salary: CompetitiveLocation: Keynsham, Hybrid-WorkingAbout IVC EvidensiaIVC Evidensia is a global veterinary care business, based in the UK, with around 2,500 locations and 41,000 people, focused on delivering their purpose of healthy animals, and happy owners. IVC Evidensia provides outstanding...

  • product owner sharepoint

    4 weeks ago

    Bristol, Bristol, United Kingdom Young Lives vs Cancer Full time

    Location: FlexibleContract Type: PermanentHours per week: 35Salary: £49,000 outside London, £51,000 inside LondonClosing Date: 23 May 2024Interview dates start from: 3 June 2024When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of...

  • product owner sharepoint

    1 month ago

    Bristol, Bristol, United Kingdom Young Lives vs Cancer Full time

    Location: FlexibleContract Type: PermanentHours per week: 35Salary: £49,000 outside London, £51,000 inside LondonClosing Date: 23 May 2024Interview dates start from: 3 June 2024When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of...

  • Product Owner

    1 week ago

    Bristol, Bristol, United Kingdom TSB Banking Full time

    Role: Product Owner - Real Time BankingFunction:CIOSalary: £Competitive plus excellent benefitsLocation: Hybrid working/Flexible across our key sitesClosing Date: 15 September 2023At TSB, we're transforming the service we provide our customers, and technology will be at the forefront of that change. It's an exciting transformation and we're investing in an...

  • Product Owner

    1 week ago

    Bristol, Bristol, United Kingdom NHS Blood and Transplant Full time

    Job SummaryJoining the team who are shaping core IT change projects within the OTDT Product Centre pipeline, you will be tasked with using your specialist knowledge of donation and transplantation support processes to help us meet our business requirements, and determine what products need to be developed.Delivering strategy-focused digital changes, you will...

  • Senior Product Owner

    1 week ago

    Bristol, Bristol, United Kingdom UK Civil Service Full time

    The Incubator for Artificial Intelligence (AI) Job OpportunityThe Incubator for Artificial Intelligence (AI) is a programme dedicated to leveraging AI for public good and enhancing the well-being of citizens. We are a team of tech enthusiasts driven by the passion for innovation, quick learning, and impactful outcomes.Expanding our team with an additional 40...

  • Agile Product Owner Senior

    1 week ago

    Bristol, Bristol, United Kingdom Identify Solutions Full time £500

    Day Rate: £500.Duration: 12 Months (long term project extensions likely)Office Location: Bristol (Hybrid - Circa 3 days per week in the office) Our client a cutting-edge defence tech company, on a mission to leverage technological innovation for the greater good is looking for a Technical Product Owner on a contract basis for at least the next 12 months. If...

  • Product Lead

    1 week ago

    Bristol, Bristol, United Kingdom Amdaris Full time

    We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% last year, 90% so far this year and our future plans are even bigger. With exciting growth plans and cutting edge projects, there has never been a better time to join our incredible team.Product Lead:We are seeking an ambitious, idea-driven...

  • Network Service Owner

    1 week ago

    Bristol, Bristol, United Kingdom Aviva Full time

    Network Service OwnerSalary £60,000 nationalLondon £70,000Do you have experience with technical operations and service management, with a focus on driving technology evolution and maintaining operational?If the answer is yes, we would love to hear from you We are currently seeking a Networks Service Owner to be a part of our innovative team.At Aviva, we're...

  • Land Cyber and Electromagnetic Activities Product

    1 week ago

    Bristol, Bristol, United Kingdom Babcock International Full time

    Land Cyber and Electromagnetic Activities Product Owner:Location: Bristol, GB, BS3 2HQOnsite or Hybrid: HybridJob Title: Land Cyber and Electromagnetic Activities Product OwnerLocation: Ashton Vale, Bristol or Devonport, PlymouthCompensation: Competitive Salary + BenefitsRole Type: Full time / PermanentRole ID: SF55974At Babcock we're working to create a...

  • Product Manager

    1 week ago

    Bristol, Bristol, United Kingdom Dojo 2022 Full time

    Creating a more diverse, equitable and inclusive Dojo Dojo's 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you're passionate about your work, curious, relentless...

  • Product Manager

    1 week ago

    Bristol, Bristol, United Kingdom Dojo 2022 Full time

    Creating a more diverse, equitable and inclusive Dojo Dojo's 150,000+ customers reflect the diversity of the UK High Street. Building teams with diverse backgrounds that are representative of the customer base which we serve is fundamental to creating innovative products at Dojo. Whoever you are, if you're passionate about your work, curious, relentless...

  • Product Designer

    1 week ago

    Bristol, Bristol, United Kingdom Amdaris Full time

    We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% last year, 90% so far this year and our future plans are even bigger. With exciting growth plans and cutting edge projects, there has never been a better time to join our incredible team.We are growing quickly and we're seeking an ambitious,...

  • Product Manager

    1 week ago

    Bristol, Bristol, United Kingdom JWP Full time

    Job Description: Job information Product Manager from the Company JWP , this latest Product Manager job vacancy is located in the city Remote in Manchester located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree . Job Vacancies in this Product field have...

  • Technical Product Manager

    1 week ago

    Bristol, Bristol, United Kingdom The Curve Group Full time

    Company: Hargreaves LansdownPosition: Technical Product ManagerSalary: Up to £72k + attractive bonusLocation: Hybrid/Bristol (on site once a month)Contract: Permanent, full-timeAre you a Technical Product Manager looking for a new challenge?Do you have experience in cloud, infrastructure, networking, CI/CD, storage?Do you want to work for a company that is...

  • Head of Automation Project Management

    1 week ago

    Bristol, Bristol, United Kingdom Jacobs Engineering Group Inc. Full time

    Your Impact: The Project Controls Lead is a role on the global Design Automation program, focused on managing a portfolio of internal projects and delivery teams, driving development, monitoring and corrective action of budgets, schedules, and resourcing. As the Project Controls Lead, you'll interface with the program management team, the Product Owners,...

  • Software Technical Lead

    1 week ago

    Bristol, Bristol, United Kingdom Endeavour Recruitment Solutions Full time

    Software Technical Lead – Product Owner – Project Manager Country: United Kingdom Location: Bristol Sector: Project Manager Job Type: Permanent Technologies: Software Technical Lead Project Manager Product Owner C++ C# Defence Software Technical Lead – Product Owner – Project Manager Posted Thursday, 19 May 2022 Software Technical Lead – Product...