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Medical Receptionist

3 months ago

St Annes, Lancashire, United Kingdom Fernbank Surgery Full time

About us


Fernbank Surgery is a busy practice which is made up of a team of 4 very versatile partners, who are supported by a host of salaried GPs, ANPs, Clinical Pharmacists, practice nurses, health care assistants, phlebotomists, a management team and a pillar of administration and reception staff members.

We are a close knit team that is able to work together efficiently and effectively to ensure that our patients receive an exemplary level of care and service from all that are part of team Fernbank.


Job summary


An exciting opportunity has arisen for a highly motivated individual to become part of a forward thinking, dynamic and friendly practice located on the Fylde Coast.

This position would involve working within our established reception team.

The reception team work extremely hard to ensure that patients have a positive experience when they make contact with the practice and we are seeking an individual who will be able to further enhance this team.

The position will be for 27 hours a week and will involve working Monday to Friday.

Receptionists work a shift pattern of: 07:4- 13:15 and 13:00 - 18:30. Shift patterns for this position will be discussed at interview.

Main duties of the job


We are looking to expand our current reception team with an enthusiastic and committed individual who can demonstrate excellent communication and interpersonal skills and work effectively as part of a team.

This position will suit an organised person who thrives in a fast passed environment.

As a patient facing member of the team you must be confident, polite and personable at all times whilst meeting with patients.


To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.


To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.


Responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and followup appointments.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure administrative procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery, including,Arranging ambulance bookings
  • Relay of GP advice and test results to patientsLiaison with external organisations as required
  • Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to the on call Doctor.
  • Action prescription requests and pass queries to the pharmacy team, ensuring repeat prescriptions are ready for collection by the patient within 48 hours.
  • Accept test samples from patients and deal with accordingly
  • Enter patient information onto the computer, using the relevant code where necessary.
  • Maintain adequate stationery stocks within the reception, office and consulting rooms.
  • Patient notes and correspondence:
  • Retrieve and refile records as required,
  • Ensure correspondence, reports, results etc are filed or scanned promptly and in the correct file/record, ensuring that all recent correspondence is available when patients are seen.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Premises:

  • Open up premises at the start of the day when first to arrive, deactivate alarm and make all necessary preparations to receive patients.
  • When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
  • Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patient