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Neighbourhood Service Officer
3 months ago
We pride ourselves on providing excellent customer services, and we need ambitious, career minded individuals with a 'can do' attitude to deliver these important services to our residents.
We have a permanent opportunity available for someone to join our hardworking Neighbourhood Services Team. You will provide a comprehensive housing management service to our residents, supporting them to maintain their tenancies.
You will be responsible for a broad range of duties including developing neighbourhood improvements and enforcement of tenancy conditions.
You will also be dealing with abandoned and sub-let properties, estate management, nuisance / anti-social behaviour and representing the organisation at external and resident meetings as appropriate.
- Working closely and effectively with other teams across the business and external partners to help residents to deal with a range of issues affecting their tenancies
- Manage all cases of antisocial behaviour using the policy of prevention then intervention and instigate legal action as necessary
- Consult residents on local service standards
- Liaise with residents and repairs partners to assist in resolving complex repairs issues and complaints
- Assist tenants with support needs to access services to enable tenancy sustainment
- Promote resident involvement by attending and servicing meetings
You will have/be:
- Previous Housing Management experience
- A good understanding of customer care and quality issues
- Knowledge/experience of dealing with ASB and taking enforcement action
- Previous experience within a housing association or local authority will be an advantage
- A recognised qualification in housing management or relevant degree is desirable but not essential
This is a challenging role requiring a proven track record of neighbourhood and tenancy management, coupled with the ability to deliver excellent customer service.
We offer a wide range of benefits including a Pension scheme, Private Healthcare and Life assurance. There is a generous holiday entitlement and we are committed to training and developing all our employees.
