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Director - Implementation and Project Management

4 months ago

London, Greater London, United Kingdom AuditBoard Full time

Reporting to the VP of Professional Services, the Director plays a crucial role as we continue to expand our operations in EMEA.

This role will be instrumental in leading our implementation projects and serving as the primary point of contact for all Professional Services needs locally.

The role requires a strategic partner, working closely with our global teams to onboard our customer teams onto the AuditBoard Connected Risk platform.

Engage customers, positioning AuditBoard as a long-term partner

Build and lead the Professional Services team in the UK, developing and executing strategies that enhance service delivery and customer satisfaction, both within AuditBoard and through regional relationships with consulting partners.

Foster a culture of excellence and continuous improvement by ensuring cross-functional collaboration that provides a stellar customer experience
Oversee the successful implementation of our SaaS solutions across a diverse client base.
Ensure projects are delivered on time and within scope/budget while achieving the highest level of client satisfaction.

Serve as the main point of contact for all professional services-related inquiries in the UK, building and maintaining strong relationships with key stakeholders.

Ensure a high level of customer service and resolve any issues swiftly by partnering with teams throughout AuditBoard, including sales, product, engineering, and support.

Manage efficient design and delivery of deployment methodologies

Utilize knowledge of regional nuances to adjust professional services strategies, ensuring alignment with market needs and company growth objectives.

Minimum of 5 years in Professional Services leadership roles
Experience delivering software solutions for enterprise customers
Demonstrated track record of growing a business, developing a strong strategy, hitting delivery milestones, financial targets, and customer satisfaction goals
Strong project management skills, with a track record of leading complex implementation projects to success.
Familiarity with the UK market and its regulatory landscape
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