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Head of Learning and Organisational Development
3 months ago
Job summary
About the role
Working with the Assistant Director of People you will be pivotal in supporting a positive work place culture within the framework of the University Hospitals Plymouth (UHP) People plan. You will play a role in creating the conditions that help our colleagues to thrive and develop at work.
About you You will have considerable experience of organisational change and the psychology of leading people in a complex environment. You will be skilled in OD interventions and have delivered learning and development solutions at scale.
You will be able to build relationships with external education Health providers and be interested in supporting the developmental routes to working at UHP through educational pathways.
If you are interested in the thinking around compassionate leadership, Safety 2 approaches, appreciation , psychological safety, learning theory, coaching and just and restorative learning culture - please do get in touch for an informal discussion prior to application.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
Support the Trust's Organisational vision by delivering Learning and Development (L&D) and Organisational Development (OD) strategies and approaches, together with the associated delivery plans and assurance.
Provide daily leadership for the commissioning of activity for the specialist team of OD and learning practitioners in the development and delivery of aligned programmes, including the provision of team and individual solutions across the organisation aligned with the Trust's People Strategy and the national People Promises agenda.
Cultivate and maintain the necessary external system partnerships in the Trust's capacity as an anchor institution, to facilitate the shared delivery of community ambitions relating to skills, education, the local labour market for Plymouth and West Devon.
Provide specialist expertise to the Assistant Director of People and the Executive Team in the development of organisational culture, and all aspects of organisational change and development.
Work with the Freedom to Speak Up team, working as necessary to enable organisational learning, and providing specialist expertise with regards to Just and Restorative Learning Culture and cultural improvement.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job descriptionJob responsibilities
1. To lead the development and implementation of the corporate Organisational Development and Learning & Development Strategies, and plans, managing implementation against agreed corporate time frames, budget and reporting against agreed performance measures.
2. In partnership with the Assistant Director of People lead the commissioning of organisational development and learning interventions across care groups, maximising the resource of the whole team and contracting with external partners as required to deliver on agreed plans.
3. In partnership with the Assistant Director of People and Head of Staff Health Wellbeing and Wellbeing Services, support the delivery of the People Plan, People Promises and medium to long term strategic planning to ensure operational plans are aligned with the People Plan and national developments.
4. Support the strategic implementation of cultural initiatives, utilising evidence-based practices to support effective people management and therefore performance against agreed corporate and individual objectives, in service of the delivery of high-quality patient care.
5. Lead the growth of the organisation in its approach to learning and development, adopting and maximizing the potential of local and national developments, integrating dynamic digital platforms within the system to meet complex changing needs of our workforce and services.
6. To liaise and collaborate with the Assistant Director of People with Executive team development designing and facilitating the implementation of agreed programmes of activity, ensuring alignment and synergy with organizational approach.
7. To provide/facilitate the delivery of executive coaching/delivery of high-quality action learning to senior managers and service heads across the organisation.
8. Be competent in the use of tools to support OD and Learning work such as 360 degree appraisal, Psychometrics and team- based assessment tools.
9. To set the direction and provide leadership for the development and implementation of the Trust Learning & Development Strategy ensuring all activity across both the OD & corporate learning plans is organised to ensure a coordinated approach to delivery. This involves the management of limited budgets and resources and requires the post holder to develop innovative solutions to service design and delivery.
10. To review strategy and policy development and provide specialist, authoritative advice on the implications for the organisation and to design solutions that meet NHS and organisational strategic requirements.
11. To design and facilitate the implementation of change management programmes to support cultural & organisational change and performance improvement in line with organisational values; This involves assessing the analysis of a range of complex situations which require the post holder to decide on the way forward where no precedent exists or options conflict.
12. To oversee the delivery of high quality and timely management information on all aspects of learning & development activity across the organisation and information to report progress against agreed performance measures in the People Plan. This information informs the allocation learning and development funding in line with the Corporate Plan and will inform the development of the HR & OD Operational Plan. Management information on learning also supports reporting against the Staff Governance Standard and our equality duties under the Equality Act 2010.
13. To ensure appropriate reporting and governance structures and activities are in place to provide assurance, opportunity for scrutiny and challenge around the quality and delivery of all aspects of the Learning and Organisational Development agenda.
14. To lead and manage the delivery of Knowledge and Library services, ensuring high performance against the NHS Quality and Improvements Framework.
15. To lead on the intelligent assessment of cultural data and learning and OD data to write comprehensive reports that provide insight and bring meaning to the data.
16. To assist in the development and reasonable achievement of workforce planning in the short, medium, and long term, by creating both the conditions that attract and the culture that retains staff, and through the building of accessible and pragmatic workforce education and development pathways.
17. Ensure development and delivery of plans to ensure maximum value and impact derived from the Apprenticeship Levy and other available education funding streams.
18. Oversee the effective management of delegated budgets learning and development.
19. Developing and embedding an approach to the evaluation of organisational development and learning activities consistent with the corporate approach to Return on Investment and Quality Improvement. This should be used to determine the effectiveness of interventions and update/refresh these as required to optimize their beneficial impact.
Communications and Working Relationships
1. The communication, influencing, relationship management and partnership working skills required for this post are significant internally and externally to the organisation. The post holder requires to be sensitive to the needs and different perspectives of senior colleagues, Executive Directors, and other external NHS Bodies particularly when influencing/responding to regional/national initiatives.
2. Nurture influential and complex relationships with a deep understanding of nuance, political agenda, and conflict management.
3. Present complex and contentious ideas to Executive and Board colleagues , on learning and organisational development seeking co-operation and support for the implementation of proposed plans.
4. Deliver presentations to large groups at internal events (, staff roadshows or other information events) and at external workshops and conferences.
5. Build and sustain diverse, cross sector community relationships to further the joint ambitions for the people of Plymouth and West Devon and enhance the Trusts reputation as an Anchor Institution and influential system partner.
6. Active facilitation of small, medium and large sized group events (, Action Learning Sets of 6-10 people, Stakeholder Engagement workshops of 30-40 people).
7. The post holder has to manage across a range of challenging priorities and requires to react quickly to deliver strategic presentations and reports at short notice. The post holder cannot always work to a predictable pattern of activity and needs to respond to requests for information and advice from senior colleagues.
8. Delivering to groups of executives/senior managers internally and externally is demanding in terms of concentration, maintaining robust standards of personal governance often in challenging circumstances and being able to change direction if , workshops are not going to plan.
9. The post holder needs to respond on the spot to challenging questions when delivering presentations , to the Executive Team drawing on extensive specialist expertise providing credible and sensitive/calm responses.
Key Relationships: Internal Assistant Director of People / Director of People Chief Executive, Executive Team, NEDs Trust Management Executive, Partnership Forum and Care Group management teams to influence and secure support and agreement for plans, progress and approach and to provide personal development, leadership capability, needs analysis and coaching. Director of Improvement Head of Staff Health and Wellbeing and Wellbeing Services People Promise Manager Senior managers presenting training, facilitating workshops, and leading cross- organisational working groups and action learning sets. Various Committees and Steering Groups - providing assurance to the Committee/Board on the delivery of key aspects of learning and OD. Design and deliver complex data analysis to support evidence-based practice and a strategic approach to workforce interventions, resolving quantitative data with experiential qualitative information. External OD Leads system network - information sharing and exchange, facilitating learning workshops, OD strategy development. Education providers; University of Plymouth (UoP), City College Plymouth, Scott College and local schools. Providers of organisational development solutions (, management consultants, education providers) to secure appropriate organisational/learning solutions to meet People & OD Strategy requirements. Voluntary, Community and Social Enterprise partners across the Devon System Devon and Plymouth Chamber of Commerce to develop and deliver Local Skills Improvement Plans (LSIPs) National Leadership Academy collaborative working on national and local delivery plans NHS England Southwest Leadership Academy Person SpecificationQualifications
Essential
Masters Level (or equivalent alternate experience) CIPD Level 7 or Improvement qualification or Organisational / Behavioural Psychology background or a professional Learning / Education qualificationDesirable
Management qualification or equivalent demonstrable experience Accredited award in CoachingExperience
Essential
Extensive, highly developed specialist proven knowledge in organisational and learning and development gained within a large People (HR & OD) function Extensive senior management demonstrable experience in a complex delivery environment demonstrating delivery of change and operational planning Considerable experience in the design and delivery of organisation wide change management programmes Significant leadership and management demonstrable experience working with executive and senior management teams in complex environments Experience of high-quality Board and report writing Significant experience of education and training solutions at numerous levels and in a variety of contexts. Proven experience of successful implantation of training and development pathways Experience of leading a team and creating a positive vision of the future Experience of coaching senior leadership teams to help develop high performing team based solutions, using a range of OD tools and approachesDesirable
Experience of large scale transformational change programmes.knowledge, Skills and Abilities
Essential
High quality relationship management, influencing, facilitation and presentation skills Strategic thinking, planning and analysis skills, with the ability to develop creative solutions to support the management of change Presence and credibility to work with the executive team and senior colleagues across the NHS Highly organized and able to manage a broad portfolio of activities Evidence of strong customer focus, with the ability to create excellent working relationships at all levels Excellent verbal and written communication skills IT Literate, with good knowledge of Microsoft Word, Excel and PowerPoint Evidence of strong commitment to NHS and organisational values Ability to apply systems thinking to a range of different settings and to work across organizational boundaries Strongly principled with a clear sense of moral and ethical practiceDesirable
New/future focused Agile and optimistic with a reflective but action focused mindsetPersonal Qualities
Essential
Curious - you ask questions and listen carefully and without judgement to the answers Collaborative - you are keen to involve others and give your time and energy generously Compassionate - you prioritise people over tasks and try to empathise and help your colleagues Act with integrity - you act according to your principles and try to do what is right. Proactive - you talk about issues and address things head on. You don't put things off or leave them for others to deal with. Organised and logical Values driven in every day working - able to be a thought partner to colleagues Excellent at motivating yourself and others Reflective and Self-aware Self-directed learner