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Anti-social Behaviour Resolution Lead
3 months ago
Job Title:
ASB Resolution Lead
Contract:
Permanent
Hours: 37, flexible working available
Location:
Hull
Salary:
£35,363 pa
Purpose of the Role
I am representing a client based in Hull, who are looking for someone to cover the Humber Region and provide an effective response and resolution to anti-social behaviour and complex tenancy/lease breaches through proactively working with colleagues and in partnership with all key stakeholders to ensure that victims are supported, neighbourhoods are safe, and where our customers want to live.
Main Responsibilities
- Investigate, manage, and take a range of appropriate interventions (including but not exclusively, tenancy or lease enforcement, legal remedies, mediation, support etc.) in cases of antisocial behaviour, nuisance, complex tenancy/lease breaches, neighbourhood safety, harassment and hate crime.
- Proactively manage high profile antisocial behaviour cases and major antisocial behaviour incidents which impact on a wider community, understanding the issue, local needs and working with others to identify long term resolutions, including the delivery of local offers where appropriate.
- Work collaboratively with local partners, all customers (all products, including owned and managed stock), attending resident group and partnership meetings to ensure high levels of resolution.
- To deliver excellent customer experiences ensuring that services are responsive, of a high quality and delivered to the convenience of customers to maximise customer satisfaction, ensuring that customers and colleagues are safe and that services fully comply with statutory and regulatory requirements.
- Provide advice, support, and assistance to all victims of ASB including our more vulnerable customers and where appropriate carry out all activities involved in their rehousing.
- Maintain statistical information to enable performance monitoring and review of ASB cases.
- Compile evidence for legal action (including occasional work outside core hours as required), preparing affidavits, witness statements, legal documentation, and selfrepresenting/giving evidence at court, including where appropriate conducting evictions and stay hearings.
Requirements:
- Skill and experience in delivering excellent customer service to all customers, understanding, and responding to the needs of vulnerable groups.
- Skill and experience in influencing and negotiating with customers, colleagues, and partner organisations.
- An understanding of the policy, legislation and operating environment for social housing sector, community safety and antisocial behaviour.
- Understanding of the benefits of achieving outcomebased results and experienced in successful delivery.
- Experience of working within an enforcement/compliance environment.
- Full UK driving license ability to travel round the region by vehicle
