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Administrator/Transport Bookings Scheduler
3 months ago
Job Description Administrator/Transport Bookings Scheduler Location Farnborough GU :
Client Services Bookings Scheduler/Administrator - Maternity Cover, circa 6 months.
Community Transport- Bookings
- Respond to all requests for bookings for transport services operating in Rushmoor and Fleet. Bookings come in by phone, M-F
- Ensure passengers are booked in correctly and allowing time for their pickup - full training will be provided on our in-house booking system.
- Support good internal communications and a positive working environment.
- Promote equality and diversity in all undertakings.
- In all undertakings ensure compliance with RVS policies.
About You
You will have a good knowledge of the Rushmoor (Farnborough & Aldershot) area, and be comfortable with using Google Maps. This is a high pressure but enjoyable role, with many phone calls during the opening times of
You will be a good administrator with excellent keyboard skills. You will be committed to supporting the passengers to book their trips in a timely and efficient manner and also supporting the drivers, by providing accurate information.
You will have experience of customer service, with an interest in supporting the local Rushmoor and Hart communities. A good local knowledge of the area of Rushmoor in particular would be very useful for the post holder.
This role cannot be worked flexibly, although there may be the opportunity for additional hours.
Values and Aptitude
Essential
- An understanding of the difficulties faced by older and or vulnerable adults in respect of their transportation and mobility needs.
- Ability to develop good working relationships with colleagues
- Methodical and effective approach to work, with attention to detail, and good time management.
- Flexible approach and willingness to work as part of a friendly and dynamic team with ability to make positive contributions to benefit the whole organisation.
- Demonstrate an inclusive mind-set.
Education, Administration and Communication
Essential
- Educated to at least GCSE level
- Able to communicate clearly and comprehensively both verbally and in writing.
- Excellent keyboard skills and a good understanding of Excel.
- Knowledge of Office 365 and Windows10.
- Familiarity of using databases, training provided for our in-house system.
- Good working knowledge of GDPR.
Job Types: Part-time, Temporary contract
Pay: From £11.18 per hour
Expected hours: 15 per week
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Farnborough, GU14 7JU: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- This post is M-F without flexibility around these hours. Not suitable for those looking for term time only.
- Can you work under pressure but in a fun and lively environment?
Experience:
- Customer Service: 5 years (preferred)
Work Location: In person
Application deadline: 01/07/2024Reference ID: Bookings/2024Expected start date: 08/07/2024
