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Residential Concierge

3 months ago

London, Greater London, United Kingdom First Port Full time

Job description
Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered outstanding service? Do you want to be part of something different, working with the best?

We are currently recruiting for a Residential Concierge for a luxury development in the Putney Bridge area.

As Residential Concierge you and the team are the people our residents see on a daily basis.

You set the tone and can ensure that everything has gone above and beyond to make their development a fantastic place to live.


Who you'll report to
Head Concierge/Development Manager

Main Responsibilities:

  • Be polite and courteous at all times to residents and any development visitors
  • Looking after the concierge desk and lobby areas for the development
  • Deliver the highest standards of customer service in a friendly and effective manner.
  • Handling residents feedback or complaints
  • Notify the Head Concierge/Development Manager daily of any queries or problems relating to the development which require attention including any resident complaints.
  • Coordinate, instruct and allow access for services to the development such as refuse collection, deliveries, repairs and maintenance, utility companies.
  • Monitor regular contractors such as grounds maintenance and cleaners.
  • Ensuring health and safety regulations are adhered to across the development
  • Regularly walk around the site to conduct visual inspections to identify areas of concern.
  • Ensure the Concierge office/area and storage facilities are tidy, well maintained and secure.
  • Logging resident's parcels and advising them of their arrival.
  • Any other reasonable additional tasks requested by the Line Manager.
  • Attend training as required.
  • Adhere to the Group H&S policy.

Hours of work

  • 7:30am 7:30pm 12 hour shifts. 4 on 4 off on a rotational basis.
  • Flexibility dependant on business need is essential
  • A minimum 1year previous experience of working in the hotel industry or similar residential development
  • Good Command of the English language both spoken and written
  • Good knowledge of PC and Microsoft packages
  • Knowledge of general Health & Safety processes is advantageous
  • Immediate start is preferable

Personal qualities

  • Exceptional customer service skills
  • Empathy for you colleagues
  • Ability to work under pressure
  • Ability to multitask
  • Pride and attention to detail in your work.
  • Trustworthy
  • Smart Appearance

Salary:
Up to £26,000.00 per year

Schedule:

  • 12 hour shift
  • Day shift

Ability to commute/relocate:

  • London, SW15 2JX: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (preferred)

Work Location:
One location

Reference ID:
Concierge