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IT Help Desk/Service Desk Engineer
3 months ago
Our globally recognised consultancy client specialises insoftware licensing and transformational infrastructure solutions.
To meet expectations, they now have an immediate and exciting opening for a Service Desk Engineer to be based near York.
Service Desk Engineer rewards:
~ Competitive starting salary of 23-25k per annum
~ Opportunities for career advancement
~3 weeks WFH and 1 Week in-office per month (after training)
Service Desk Engineer responsibilities:
Provide technical support on a rota basis with current Service Desk operations between 07:00 – 18:00 Monday-Friday
Provide excellent customer service via the telephone, ticketing system, email system and face-to-face
Accurately log all incidents and requests onto the Service Desk ITSM tool
Understand, adhere to and promote IT security best practices
Service Desk Engineer skills, traits, and experience:
~9+ months in a 1st line support role experience
~ Microsoft technologies
~ Managed service environments
~ Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the technology community throughout the UK, Europe, North America, and Australia. #
