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Customer Complaints Advisor

4 months ago

Northampton, Northamptonshire, United Kingdom Four Talent Full time

If you're obsessed with delivering great outcomes for both your customers and the business, have a keen eye for detail and are looking for a company who will support your professional growth and development, then look no further.

This forward-thinking bunch are on a mission, putting customers at the heart of every decision and delivering outstanding results and service every time.

They have exciting plans and need like-minded colleagues to join them on their journey

What you'll be doing:

  • Proactively managing customer complaints from start to finish
  • Fully investigating complaints utilising all available resources including engagement of internal teams and third parties
***
What we look for:
  • You'll need to have a strong end to end complaints handling background, ideally within a financial services environment.
  • Empathetic manner with customers, positive cando attitude and resilience some of the conversations can be challenging.
  • Strong attention to detail in a fastpaced environment.
  • Ability to work within a defined process but with the confidence to provide workable bespoke solutions.
  • Ability to engage and collaborate with a wide variety of customers and stakeholders.
  • Excellent administration and communication skills, both verbal and written.
  • You'll also need to drive as this location is tricky on public transport

What's on offer:

Working as part of this business is highly rewarding. The team are super supportive, and their people love working there. The culture is really inclusive, and this family run business offer outstanding support to progress your career.


They offer a competitive salary of between £24-28k (depending on your experience) with an annual bonus of up to 7.

5% and yearly pay review as standard, study sponsorship, as well as £200 per year to spend on non-work-related development Plus, with hybrid working, enhanced holiday allowance, free onsite parking, lovely local walks to enjoy on your lunch break, an excellent employer-contributed pension scheme, amazing company events, and a truly great working environment for you to enjoy coming to work, why wouldn't you apply?