Customer Service Representative

24 hours ago


Northampton, Northamptonshire, United Kingdom Macildowie Recruitment and Retention Full time
Customer Service Advisor

Macildowie Recruitment and Retention is seeking a highly skilled and customer-focused Customer Service Advisor to join their dynamic team. As a key member of the customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that customer needs are met efficiently and effectively.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat, providing accurate and timely information regarding products, orders, and company policies.
  • Resolve customer issues and complaints, escalating when necessary to ensure prompt resolution and maintain a high level of customer satisfaction.
  • Process orders, returns, and exchanges with great attention to detail, ensuring accuracy and efficiency.
  • Collaborate with internal teams to resolve complex customer issues and provide seamless customer experiences.
  • Stay up-to-date with product knowledge and company policies to provide the best possible service to customers.

What We Offer:

  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A recognition and reward program for outstanding performance


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