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Customer Service Programme Lead

3 months ago

Milton Keynes, Milton Keynes, United Kingdom Wisetek Full time
Due to continued expansion at our brand new facility in Milton Keynes.

Wisetek are pleased to announce that we have a great Customer Service Programme Lead to join an established Internationally Traded Services company.

A market leader with a global footprint and a who's who of global clients.

Do you have a passion for IT?


Are you interested in working for a growing Irish company that wants to help save the planet by extending the life of IT hardware? If you are curious and interested in working in a dynamic team environment where building a sustainable future is at the heart of what we do, Wisetek may be the Company for you.

Founded in 2007, Wisetek has grown to be a global leader in IT asset disposition (ITAD), secure data destruction, reuse, and technology manufacturing services worldwide.

We operate globally with facilities in Ireland, UK, Thailand and 5 facilities covering the US.

Our services include IT asset disposition (ITAD), manufacturing and fulfilment, data destruction, data centre services, reverse logistics, hard drive shredding and hard drive disposal services.

Our mission is to provide our valued clients with world-class IT Asset Disposition services and excellence in sustainability, data security, and compliance.


Wisetek's plan is to continue to grow and we are looking for driven, dynamic, people who want to make a difference to help us.


What do we offer you?


An opportunity to work for a company that is making a real difference, where you will work with a great Team and if you are looking for career progression, we have a proven history.


Eligible Employees receive additional annual leave based on service, opportunity to join a matching Defined Contribution Pension Scheme, Education Assistance, Employee discount scheme on IT Equipment and paid for Company Events.

With Facilities globally and new facilities coming on board there are opportunities for international assignment and travel too.

This is a great opportunity for a self-starter to join an established market leader, with a global footprint and a who's who of global clients.


Job Purpose and Responsibilities:

Whilst the exact responsibilities will vary, the main duties of the Customer Service Account Manager can be summarized as follows;

  • Develop deep understanding of customer requirements and work closely with direct customer base
  • Lead the daily/monthly and quarterly operation that delivers on customer's business requirements
  • Monitor and control costs in line with contractual price structures
  • Works with cross functional business teams to deliver on Wisetek goals and objectives
  • Be responsible for process enhancements within the overall customer service group
  • Lead customer meetings (including Quarterly Business Reviews)
  • Communicate operational efficiency to senior management
  • Drive visible performance management, use KPI's to track progress, monitoring actual performance versus plan promoting awareness to enable improvement
  • Conducting accurate demand forecasting, planning, and delivery collaboratively with other supporting teams (including external partner base)
  • Identifying and eliminating root cause barriers to accuracy and productivity.
  • Participating in business leadership meetings; developing and driving strategies and programs which improve the competitive position and profitability of the organization
  • Provide support and training to new team members
  • Management of stakeholder expectations

Requirements;

  • 34 years experience managing projects in a fast paced, changing environment
  • Experience in the IT/Manufacturing industry
  • Degree or relevant business experience
  • Experience in and knowledge of ITAD industry
  • Proficiency in planning, change management and problemsolving, and able to resolve issues of a complex and strategic nature


 Good commercial awareness
  • High level awareness of developments in the Information Technology marketplace
  • The ability to travel both domestically and internationally.
  • Strong verbal and written communication skills
  • Strong influencing, networking and team working skills
  • Ability to work well in and across diverse global teams
  • Advanced knowledge of Excel
  • Knowledge of Six Sigma/Lean Processes