1st/2nd Line IT Support Engineer
7 days ago
Location:
Manchester
Salary:
£140-£150/day Inside IR35
We are looking for an experienced and motivated IT Support Contractor to join my client's IT Services team in Manchester.
This will involve providing technical assistance and troubleshooting queries, diagnosing and resolving technical issues, and providing IT supportto end users.
Responsibilities:
- Provide 1st/2nd Line IT Support to customers
- Troubleshoot IT related problems, both hardware and software
- Diagnose and resolve technical issues
- Maintain customer relationships and ensure customer satisfaction
- Provide technical training and advice to customers
- Respond to customer queries in a timely manner
Requirements:
- Experience in 1st/2nd Line IT Support
- Strong working knowledge of Windows Operating Systems
- ITIL Experience
- Knowledge of network protocols, such as TCP/IP and DNS
- Experience with remote access technologies such as VPN and Remote Desktop
- Experience with Active Directory and Group Policy
- Knowledge of PC/Server hardware
- Understanding of IT security principles
- Excellent customer service and communication skills
Keywords:
IT Support Technician, IT Support Engineer, IT Support Analyst, Helpdesk Support, Technical Support Engineer, Technical Support Analyst.
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