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Uipath Automation Co-ordinator
2 weeks ago
Do you have a Continuous Improvement background, coupled with a love of cutting-edge technology? Do you want to add tangible value and see the fruits of your labour realised daily? Do you want the opportunity to use and refine your problem-solving skills to challenge, influence and drive one of ASDA's core Shared Service strategies?
You will help support the day-to-day running of our Robotic Process Automation (RPA) estate and manage adherence to the agreed service levels and exception tolerances.
This includes ensuring that automated processes work efficiently alongside wider end to end business processes and operate in line with the agreed KPIs.
You will have experience within similar technical environments in either a service support capacity or within a similar automation environment.
Your role:
- You will be a key business services partner to internal customers working alongside the development and solutions teams to drive an efficient automation portfolio.
- You will be integral in the running and maintenance of automated processes and support developers to continuously improve service levels
- You will support the perpetual design and development of our Customer service model and seek out new potential opportunities to improve performance. You will have the opportunity to shape the development roadmap influence new automated process and research new technology to support with maintaining high value proposition
About you:
- You will have experience of similar Service management roles, within a technical environment
- Experience in root cause analysis.
- Stakeholder Management
- You must have demonstrable analytical skills
- You will have a track record of improving services through continuous improvement practices
Desirable:
-
Hybrid Working:
- Work Where it Works.
Our hybrid way of working gives you the choice to work where it works. This enables you to complete your daily tasks where you'll be the most effective. It offers a mix of working from home and in an office environment that works best for you and your team. We would love to talk to you about this.
- Discretionary company bonus
- Company pension up to 7% matched
- 10% colleague discount, free parking and many additional rewards.
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