![The Bierkeller](https://media.trabajo.org/img/noimg.jpg)
Bookings Co-ordinator
1 week ago
Hallo Let us introduce ourselves
The Bierkeller is a multi-site hospitality brand with locations in Halifax, Manchester, Liverpool, Nottingham and Birmingham. We're famous for our long benches, two-pint steins and Bavarian bierhaus buzz
Inside our venues you'll find The Bierkeller Lodge, a space for cocktails, food and live music, Shooters Rack 'n' Roll, our American-themed sports and games bar, and the heart of our venues, The Bierkeller Hall.
Your new role
We're looking for a full-time Bookings Co-ordinator to join our inbound, centralised booking team. You will be a crucial connection between customer enquiries/inbound bookings and our site teams.
This role is based on-site in our Leeds office. Our bookings office is open Monday - Saturday 10am-7pm and Sunday 11am-5pm. You will work a 40 hour week alongside another Bookings Co-ordinator.
Key responsibilities
- Take new booking enquiries for all sites through Collins/DMN
- Proactively upsell to bookings (food, sides, beer towers, keggies etc)
- Managing autoconfirmed bookings and automated preordering through Collins/DMN
- Maintain excellent knowledge of our sites, their capabilities and capacities
- Maintain excellent knowledge of all food, drink, entertainment and game packages including our Christmas and seasonal offers
- Maintain excellent knowledge and awareness of events and sports in each venue
- Complaint handling
- Regular communication with marketing and site teams to ensure customer feedback is shared with the business
- Regular communication with site teams to review bookings and keep up to date with site events and booking requirements
- Setting up booking types on Collins for sitespecific or national events and major sporting events
- Assist the Sales & Events Managers in each site with reasonable requests, time allowing, such as database building or other administrative tasks
- A Collins/DMN whizz
- Experience in and passion for the hospitality industry
- Excellent customer service and communication skills
- Highly organised
Salary:
Up to £12.00 per hour
Benefits:
- Company pension
- Employee discount
Schedule:
- Every weekend
- Monday to Friday
Experience:
- Collins/
DMN:
1 year (required)
Work Location:
In person
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