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Customer Service Advisor

3 months ago

Edinburgh, Edinburgh, United Kingdom Trip Full time

Customer Service Advisor - Greek Speaking

About us

Role Overview


We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market.

The standard working pattern will be 37.5 hours per week. You will work shifts on a rotation basis including weekends and public holidays.

Core Responsibilities

  • Handle customer problems with empathy and patience in a goaldriven environment;
  • Work as part of a highperforming team, supporting and helping colleagues when required;
  • Attend regular team huddles;
  • Keep uptodate with latest promotions and initiatives;
  • Read, understand and follow the Company Policies and Procedures;
  • Assist in ad hoc assigned projects.

Key Qualifications and Experience

Essential:

  • World class customer service skills and experience;
  • Strong communication skills, must be fluent or proficient in English and Portuguese both written and spoken
  • Proficient typing abilities.
  • Sound troubleshooting and problemsolving skills with a strong desire to achieve positive outcomes;
  • Ability to listen and build rapport quickly;
  • Enthusiastic yet conscientious and diligent approach to work;
  • Completerfinisher with a good attention to detail.

Desirable:

  • Ability to touchtype;
  • Flexible approach to working;
  • Passionate about travel
  • Previous experience within Travel or Hospitality

What we offer

  • 32 days holiday (including 8 bank holidays)
  • Life assurance to give you peace of mind
  • An Employee referral program that rewards you for inviting friends to come to work with us
  • Employee wellbeing program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
  • Extensive learning opportunities and resources to further your career
  • Enhanced family friendly policies to support your family whatever the circumstances
  • Team building activities to encourage a sense of fun and belonging
  • We celebrate a diversity and our cultural wealth by raising awareness and hosting events onsite

The Information We Collect

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Benefits:

  • Employee discount
  • Gym membership

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Edinburgh: reliably commute or plan to relocate before starting work (required)

Experience:

- customer service: 1 year (preferred)

Language:

  • Greek (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
One location