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Reception Team Member

3 months ago

Bristol, Bristol, United Kingdom Ibis Bristol Temple Meads Quay, Accor Full time
A job, a career or a calling - whatever brings you here, we have something for you

As our next
Receptionist, you


Are extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.


  • Be responsible for the reception desk and processing check in/out.
  • Provide a friendly and personalised welcome for our guests
  • Convey the image of the brand and the hotel
  • You will have the ability to multitask and have a proactive personality in this busy hands on role
  • Provide guests with a single point of contact throughout their stay
  • Be ready to assist at any stage of the guests stay, from welcome to farewell
  • Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
  • Promoting company's ALL loyalty programme
  • Prepare all the documents required for the day
  • Bar and Restaurant service
  • Offer an attentive and personalised service

A little more information:


To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will
need to be fluent in English.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Work Experience

What we are looking for:

  • A selfstarter with the ability to work unsupervised
  • Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
  • A fastthinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
  • Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

Benefits:

As part of our team you can have:

  • Salary
  • £ 11.01 / hour.
  • Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
  • Discounted hotel rates all over the world in Accor Hotels
  • Continuously learn and develop yourself with our Accor Academy
  • Support your wellbeing in your professional and personal lives
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
  • Participate actively in initiatives to build a more inclusive and sustainable world
  • And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data:

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires.

Please note that your answers to any questionnaire will not lead to an automated decision.


In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).


Job Types:
Full-time, Part-time, Permanent

Salary:
£12.00 per hour

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Referral programme
  • Store discount

Schedule:

  • 8 hour shift
  • Day shift
  • Weekend availability

Supplemental pay types:

  • Tips

Work Location:
In person

Reference ID:
Hotel Receptionist