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Application Support Analyst

3 months ago

Ampthill, United Kingdom DataCareers Full time

Role: Application Support Analyst (Payments software)

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Location: Luton, (2 days in Luton and 3 days working from home after probation)

Salary: £30, ,000 + a comprehensive range of Employee Benefits

Key Skills: Application support experience, great customer service, SLA's etc.

Why Apply: This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large, high-profile organisation. There is a lot of scope for personal development and career progression.

The Role:

  • Provide excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems / issues).
  • Support a variety of user support queries across payments, BACS transfers, general ledger issues etc.
  • Investigate and resolve often complex customer issues that will require technical investigation.
  • Liaise with 3rd part suppliers of hardware and software to support reported faults where required.

The successful candidate will be able to demonstrate:

Essential:

  • 2+ years' experience working in an Applications support role
  • Some Payments software support experience, (such as SAGE 200, BACS, ICON, Access, Civica Financials, Pay360 etc.
  • Strong problem-solving skills, able to diagnose User issues and either resolve directly or escalate accordingly.
  • Exceptional customer service skills.
  • Strong written and verbal communication skills.

Desirable:

  • A basic understanding of SQL.