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Service Performance Analyst
4 months ago
Please note: this is a 2 year fixed-term contract
Please note: this position is only available to candidates employed within Transport for Wales. If you are not eligible to apply for this position, your application will not be considered.
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing.
We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
The Service Performance Analyst will provide technical and analytical support across Transport Contracts and the On-Board function, leading the collation of complex data sets and delivering key insight to drive commercial growth, efficient business planning and high customer experience.
Support decision making and customer experience through owning and leading on various performance and On-Board functional reports to identify areas of improvement in integration reporting Analysing product data to improve the offering for customers and maximize revenue by working alongside the Catering Management team to streamline the reporting process, drive revenue and continuously improve the delivery of a passenger centric, value driven service. Analyse the passenger and capacity demand across transport modes by collaborating with the Service Performance Manager to influence key decision making for a high quality and integrated service. Use passenger demand analysis to ensure On Board operations are efficient and targeting the right services. Support on data insight to influence the development of timetables for operators by ensuring that transport systems provide capacity and reliability to generate market growth and customer satisfaction.Who we're looking for
Degree level qualification in a numerate or analytical discipline. Excellent analytical skills, able to assess different data sources and provide narrative and views on emerging patterns. Previous experience of assisting in the preparation of the outputs (dashboards) required for crucial decision making. Demonstrable experience of interpreting and effectively communicating information and data to internal and external stakeholders. Advanced user of Office 365, Microsoft Teams, and Microsoft Excel, including Power BI.Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
