Technical Support Executive

1 week ago


Runcorn, Halton, United Kingdom Exchange People Full time

Technical Support Executive required in Runcorn - up to £25,000 per annum.


Our client has a fantastic opportunity to develop your skills and experience by working as
Technical Support Agent at their hub in
Astmoor Industrial Estate, Runcorn.



Responsibilities:

  • Offering initial technical support to clients.
  • Allocation of Fault Calls to Field Engineers
  • Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
  • Utilising Accounting package to raise purchase orders
  • Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
  • Report Writing within the timescales to meet contract objectives.

Person Specification:

  • The ability to work in a team and provide a positive contribution to the work environment
  • The ability to maintain a clear thought process when under pressure.
  • The ability to work within fastpaced and sometimes demanding environment.
  • The ability to use a range of inhouse Call management systems and tools.
  • Excellent Microsoft Office skills is desirable.
  • Good communication is key and is the keystone to ensure the delivery of good service.
  • Being able to explain technical issues to nontechnical customers is advantageous.
The salary is up to
£25,000 per annum, dependant on experience.
The job operates
Monday to Friday working
8am until 5pm.
This is a
permanent position
.


Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.

Not for you? Check to view the many other warehouse, production or manufacturing jobs we have available now.

Job Types:
Full-time, Permanent

Salary:
From £23,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday
  • No weekends

Application question(s):

  • Please describe any relevant experience.

Experience:

Customer Service: 1 year (required)

  • IT / Technical: 1 year (required)

Work Location:
In person

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