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Technical Support Specialist Ii

3 months ago

Runcorn, Halton, United Kingdom Epredia Full time

Epredia, a global leader in providing solutions for cancer diagnostics, is dedicated to improving lives by enabling our customers to achieve diagnostic excellence.

We're growing quickly and constantly expanding our team.

Find a rewarding career with a diverse group of individuals that share a passion to do work that matters and positively impacts patient lives.


Essential Job Functions and Accountabilities:

  • Create and distribute technical updates to our clients regarding anything from process changes to new version of software to new product lines
  • Create and deliver training at our Runcorn site or remotely to global support partners
  • Liaise with Engineering and Quality to provide client feedback on instrument performance
  • Partner with the Epredia Product Development team offering service and technical input and providing input to the final product design for serviceability

Qualifications/Skills:

  • HNC/Degree in Mechanical/Electronic Engineering preferred
  • Previous technical support or field/depot repair of instrumentation experience is a plus
  • A customer service focus
- ensuring they are receiving a superior experience throughout their journey at Epredia.

  • Experience developing and delivering technical training to clients
  • Ability to quickly shift focus and reprioritize workloads in support of urgent customer needs
  • Demonstrate a methodical approach preparing technical reports, bulletins and other documents.
  • A logical, systematic approach to problem solving and decision making
  • Can work independently and as part of a team
  • Microsoft Office skills, especially with Outlook and Excel.

YOUR APPLICATION

TO ALL RECRUITMENT AGENCIES
Epredia does not accept unsolicited third party resumes.

Epredia is an Equal Opportunity Employer.