Admin Officer

2 weeks ago


Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for a permanent part time post of hours per week, within the Integrated Community Care Directorate.

The post holder will provide a confidential and comprehensive administration service to support the Integrated Care Teams of Nurses within the Evening and Night Service; based at the Northern General Hospital, presenting a professional image at all times.

You will assist in the smooth operation of all general office functions to ensure an efficient and good quality service to patients and contribute to the achievement of efficient service delivery.

The successful candidate must work their hours between 3pm and 9pm over 4 or 5 days, Monday to Friday. Please note we can be flexible on hours and days."

Main duties of the job

To provide a high quality, timely, efficient and flexible confidential administration service to the Evening and Nights Service.

Provide an interface between patients and healthcare professionals.

Using Trust electronic systems to plan and coordinate patient visits and staff rotas, arranging cover where necessary.

Receive, process and allocate referrals for the Evening and Nights service. Stock taking, ordering, minute taking and the co-ordination of various meetings.

To process onward referrals to other Community Services, Voluntary Sector and Social Services, ensuring a high level of customer care.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Qualifications

Essential

Educated to GCSE Maths and English Grade C/4 standard or equivalent NVQ 3 or equivalent qualification/extensive experience in business and administration or demonstrable proficiency to that level.

Further Training

Desirable

Customer care Training

Experience

Essential

Extensive and demonstrable experience in a clinical administrative role. Experience of handling and managing telephone enquiries in a supportive and professional manner Experience of utilisation of available technology and applying it in the workplace Ability to communicate with patients and staff at all levels

Desirable

System One(TPP) skills Experience of working in the NHS or for other health or social care provider Handling clinical/medical records Development of Standard Operating Procedures and their application in the workplace

Special Skills and Aptitudes

Essential

Excellent keyboard skills Ability to take minutes for team meetings. Ability to produce high quality electronic and hard copy to communications Ability to work independently without close supervision Ability to use own initiative and problem solve Ability to train and develop both clinical and administration colleagues Ability to communicate with patients and staff at all levels Good time management, prioritisation and organisational skills Work well under pressure and to deadlines, paying close attention to details Understanding of the meaning of confidentiality and its application in the role Appreciation of the importance of good health and safety management in their workplace

Other Factors

Essential

Willingness to work flexibly to meet service needs. Willingness to undertake further training.

Desirable

Demonstrate a commitment to own personal development.
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