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Technical Support

3 months ago

High Wycombe, Buckinghamshire, United Kingdom Adore Recruitment Full time £20
Job Description Second Line IT Support High Wycombe.

Established since 1998, a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a group turnover in excess of £20m.

Following company training the successful applicant will be responsible for a smooth and seamless provision of IT support for both internal and external clients.

Minimum of 3 years in a Desktop Support environment

  • Proficient with Windows Desktop Operating Systems essential (Windows 10 / 11) / MAC
  • Good working knowledge of Windows Server Operating Systems
  • Proficient with Microsoft Office Applications essential (2016 / 365)
  • Experience with on-prem & hosted email services like Office 365 & G-suite
  • Advanced Networking knowledge (DHCP, DNS, Routing, vLANs)
  • Remote IT Telephone Support for customers Remote assistance to end users covering hardware, operating system, file and print,personal productivity suites, email, Internet, Intranet access. Provide remote support using any industry accepted remote support software. Password resets/mail routing/new accounts etc. Remote IT Maintenance for customers Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practice. Scheduled Server maintenance Onsite IT Support for customer Installation, configuration, move and/or upgrades to all designated EUC devices, both software and hardware, including peripherals and their associated drivers. Onsite Project installation work A+, N+ or Microsoft MCSA /MCSE optional
Have previous IT remote telephone support experience

  • Driving licence
  • Fluency in English is mandatory
  • Industry recognised training and personal development plans. Staff bonuses and holiday incentives
If you feel you have the skills for our IT Support role, please apply now

Job Types:
Full-time, Permanent

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