Technical Support Specialist

5 days ago

High Wycombe, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time
Technical Support Analyst - German Language

We are seeking a highly skilled Technical Support Analyst to join our team at Trinity Resource Solutions. As a key member of our IT support team, you will be responsible for providing exceptional technical support and customer service to our clients across Europe and the UK.

Key Responsibilities:
  • Provide technical support to European and UK businesses, Field Consultants, and retail staff via phone or email, escalating complex technical/digital issues to senior team members as needed.
  • Evaluate and resolve hardware-related issues with vendors and Point Of Sale software issues.
  • Maintain accurate and complete records of all cases/incidents reported in our call logging system.
  • Stay up-to-date with information on new promotions, technology changes, ongoing major incidents, and software updates.
  • Evaluate and escalate trending issues reported to the technical support desk during calls to senior team members and Senior technical lead.
Requirements:
  • Experience within the Retail sector, supporting or working with technologies such as POS Software/Hardware Support.
  • IT-related experience or background at 1st Line Level.
  • Excellent written and spoken English and German.
  • Previous experience of providing telephone, remote, and e-mail support.
  • Technical experience to include MS Windows 7/10, printer setup, installation, and configuration.
  • Experience of working as part of an IT Support Team.
  • Engaging communication skills.
  • Ability to make decisions and act on own initiative to resolve issues.
  • Ability to communicate clearly in a non-technical manner.

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