Technical Support Specialist

5 days ago

High Wycombe, Buckinghamshire, United Kingdom Mobilus Ltd Full time
About the Role

We are seeking a highly skilled Technical Support Analyst to join our client's organisation in High Wycombe. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support to clients via telephone, remote, and email
  • Resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends
  • Communicate effectively with clients to understand their technical needs and provide solutions
Requirements
  • Fluency in English and German
  • Excellent customer service skills and an empathetic approach
  • Proactive and driven approach to learning and developing new skills
  • Basic technical experience including MS Windows XP/7, MS Office, printer setup & configuration
  • IT certifications such as CompTIA A+ or similar an advantage
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. Our team is passionate about delivering exceptional customer service and technical support, and we are looking for like-minded individuals to join us.

This is a hybrid role, with 3 days per week from the office in High Wycombe. However, the frequency of the days in the office may vary depending on the rota.

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