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Collections & Recoveries Advisor
3 months ago
Different contract types available, Full time, Part Time, Permanent and FTC
Milton Keynes, MK15 8HG,
Hybrid working available,
Salary from £24,500, Company Car Scheme, 27 days holiday plus bank holidays, Pension Scheme, Onsite Wellbeing Centre, access to Loan Car Scheme after probation and so much more
Closing date: 07th
August 2023
In return you will be offered a salary of £24,500 FTE and given an annual leave allowance of 27 days per annum plus bank holidays (pro rata'd if part time) We have an onsite wellbeing centre that offers free health checks and lunch time physio if needed, you will be based from our Head office in Tongwell, Milton Keynes which also offers free parking and has an onsite restaurant, coffee shop and is based within a beautiful part of Milton Keynes for lunchtime walks too We also offer a very generous pension scheme, lifestyle discounts; such as cinema and gym memberships and so much more that we can tell you about in person on the day of our Assessment Centre.
How we support you
The training is fantastic, and development opportunities are plenty for those who perform well in their roles and wish to grow their career with us.
For many of our people, the big attraction to working here at VWFS is the opportunity to represent leading automotive brands in a fantastic working environment with a strong and supportive team.
About the role:
As a Collections Advisor working in our call centre here at VWFS, you will provide the highest quality assistance and support when the Customer is experiencing financial difficulty.
You will be the voice of the business during a sensitive time for the customer, balancing empathy with commercial business needs.
- Working to agreed service levels, quality targets and operational metrics
- Using your initiative to resolve customer issues, where possible within first contact
- Working in accordance with Financial Conduct Authority (FCA) guidelines at all times
- Using personal judgement to negotiate with third parties including debt management and recoveries firms
- Updating multiple systems and programmes
Skills and Experience Required:
- Complex customer service experience, ideally gained within a collections or complaints team
- Experience of working to service levels and quality measures
- Strong teamwork skills whilst maintaining individual ownership
- Excellent written and verbal ability
- Experienced in the use of multiple systems including MS Office, CRM and telephony systems
- A genuine desire to help and support people
- The ability to manage, influence and adapt during complex conversations
How we support you
As a Collections and Recoveries Advisor the training at VWFS is amazing, there are lots of opportunities to learn and grow, and excellent work is well-recognised.
For many of our people, the big attraction is the opportunity to work with leading automotive brands in a fantastic environment; we have a contact centre like no other, an inspiring workspace complemented by a supportive, friendly team culture.
We have many success stories around the business from colleagues who joined as Advisors themselves and have seen this as the start to a long and prosperous career with us.
We are passionate about employee development by offering ongoing support and training to help people meet their career aspirations.Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities.
We want you to achieve your full potential and enjoy a successful career with us.About Volkswagen Financial Services
Even though we manage around 1.2 million customer contacts every year, we aim to make every interaction feel effortless, by listening, being flexible and owning every query.
We want Customer Operations to focus on being indispensable to customers, retailers and brands, making those relationships simple and enjoyable.
We'll be embracing new technical solutions, providing clear leadership and continuing to develop talented people. Over the last 12 months, we've given more than 250 of our people additional skills, knowledge, and training.
As part of our hybrid working arrangements we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office after training has been completed, however, flexibility is expected and you can work in the office more if you'd prefer.
