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Collections Specialist

2 months ago


Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full time
Collections Advisor Role

Ascendant Recruitment is seeking an experienced Collections Advisor to join their team in Milton Keynes. As a Collections Advisor, you will be responsible for managing and providing top-quality customer service and support to customers.

Key Responsibilities:

  • Make outbound calls to customers and answer inbound calls to collect amounts past due and set affordable repayments.
  • Communicate with customers via telephone, webchat, email, and SMS.
  • Work with customers who may be facing financial difficulties and work with them to come up with a solution.
  • Provide top-quality service to all customers.
  • Provide advice and guidance ensuring it's aligned with regulatory requirements.

Requirements:

  • Previous collections experience.
  • Familiarity with regulatory requirements.
  • Successful track record of building strong relationships with customers and colleagues.
  • Exceptional communication skills.
  • Competence with a PC and MS Office.
  • FCA knowledge.

About Ascendant Recruitment:

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with divisions in PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing, and digital marketing. We operate as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment.