2nd Line Support Analyst

7 days ago


Manchester, United Kingdom Ardonagh Advisory Full time

About the role

Reporting to IT Service Desk Team Leader, you will be responsible for second line support of IT issues encountered by colleagues within the business. Telephony support and Portal support are the main channels of issues and requests being reported. You will have accountability as the single point of contact for all IT related issues and the resolution of escalated incidents and requests from the first line support team that require in depth technical investigation and enhanced access levels/ skills to resolve issues and requests that cannot be managed at first line.

You should have the following skills:

Previous experience of working as a 2nd line support analyst Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) Professionalism, good organisation, and efficiency skills Attention to detail / high level of accuracy Excellent telephone manner and communication skills Flexible attitude to ever changing business needs Proactively manages own time Works on own initiative Ability to work as part of a team

Desirable skills:

ITIL process knowledge/ qualified Knowledge of insurance or financial services organisation A relevant technical or professional qualification Experience with Key IT concepts ( AI , Automation , Scripting ) Ability to identify and deliver on continual service improvement across the organisation

This role is working in a hybrid environment with a minimum of 3 days in the office per week.

#LI-HV1



  • Manchester, United Kingdom Simpson Judge Ltd Full time

    2nd Line Support Analyst - Manchester - Hybrid Working I am currently working with a client based in Manchester who are seeking a 2nd Line Support Analyst to join their existing IT support team. This is a great opportunity for someone looking to progress from their current 1st or 2nd line role and take on an exciting new opportunity. If you have any...


  • Manchester, United Kingdom Grassroots Recruitment Limited Full time

    Our client is looking for someone to join their organisation in a 2nd line support capacity. This company has a strong belief in training, and such is the nature of their diverse technical stack, the ability to develop new skills is excellent.  This role will be primarily based from their office, with 1 day working from home and occasional travel...

  • 2nd Line Support

    2 months ago


    Manchester, United Kingdom In Technology Group Limited Full time

    **Location**: Trafford **Salary**: £30,000 **In this role, you will be responsible for**: - Troubleshooting and resolving technical issues for customers - Diagnosing problems and identifying root causes. - Providing technical support for customer networks and systems. - Installing hardware, software, and systems. - Responding to customer inquiries in a...


  • Manchester, United Kingdom Ardonagh Advisory Full time

    About the role Reporting to IT Service Desk Team Leader, you will be responsible for second line support of IT issues encountered by colleagues within the business. Telephony support and Portal support are the main channels of issues and requests being reported. You will have accountability as the single point of contact for all IT related issues and...


  • Manchester, United Kingdom Ardonagh Advisory Full time

    About the role Reporting to IT Service Desk Team Leader, you will be responsible for second line support of IT issues encountered by colleagues within the business. Telephony support and Portal support are the main channels of issues and requests being reported. You will have accountability as the single point of contact for all IT related issues and...


  • Manchester, United Kingdom ITECCO Full time

    Job Title: 1st/2nd Line IT Support Contractor Location: Manchester **Salary**: £140-£150/day Inside IR35 We are looking for an experienced and motivated IT Support Contractor to join my client's IT Services team in Manchester. As an IT Support Contractor, you will be responsible for providing 1st/2nd Line IT Support to their customers. This will involve...


  • Manchester, United Kingdom 4it Recruitment Ltd Full time

    **Service Desk Analyst - 2nd Line -SharePoint-OnePoint-Office 365 - Windows 10 - Manchester/Remote - to £35k + to 25% Bonus** A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 3 years’ experience with 2nd line support, Active Directory, Office 365, Windows 10, SharePoint, OnePoint, VPN, Antivirus and...


  • Manchester, United Kingdom Atlanta Group Full time

    We are one of the fastest growing insurance brokers in the market, made up of some amazing heritage brands. With Autonet, Carole Nash and Swinton Group, we have over 100 combined years of experience. Our people are the reason why we are the success we are today. There’s never been a better time to join us and be part of our story. About the role ...


  • Manchester, United Kingdom Atlanta Group Full time

    We are one of the fastest growing insurance brokers in the market, made up of some amazing heritage brands. With Autonet, Carole Nash and Swinton Group, we have over 100 combined years of experience. Our people are the reason why we are the success we are today. There’s never been a better time to join us and be part of our story. About the role ...


  • Manchester, United Kingdom ITECCO Full time

    Job Title: 1st/2nd Line IT Support ContractorLocation: ManchesterSalary: £140-£150/day Inside IR35We are looking for an experienced and motivated IT Support Contractor to join my client's IT Services team in Manchester.As an IT Support Contractor, you will be responsible for providing 1st/2nd Line IT Support to their customers. This will involve providing...


  • Bredbury, Greater Manchester, United Kingdom Sharp UK Full time

    2nd Line Support Engineer Apply fast, check the full description by scrolling below to find out the full requirements for this role. Are you proactive, achievement-focused and looking to develop your career in IT? Do you have a genuine interest in technology and a passion to help others? Sharp IT Services has an excellent new career opportunity based in...


  • Manchester, United Kingdom Premier IT Full time

    **2nd Line Support Engineer** **Salary: £45,000** **Manchester** We’re looking for an enthusiastic and competent **2nd Line Support Engineer** to join our globally established IT team in **Manchester** in a **hybrid role**. This role will enhance the delivery of cutting-edge projects and solutions to customers. The day-to-day provision of technical...


  • Manchester, United Kingdom ITECCO Full time

    **2nd line Support Engineer - £30k - Greater Manchester** **Role - 2nd line IT Support Engineer** **Salary - £30k** **Location - Stretford, Greater Manchester** This is a great opportunity for those who are seeking to utilise their skill and start a career within the IT industry within a reputable company. A day-to-day will consist of installing and...


  • Manchester, United Kingdom Oscar Technology Full time

    **2nd Line Support Engineer** **Office 365, Windows Server, Active Directory, Networking, Excellent Communication Skills** **Salford Quays - Hybrid working** **£28,000 - £30,000 + Training & Certifications** Are you an ambitious 2nd Line Support Engineer who is eager to continuously progress and develop your skill set working with cutting edge...


  • Bredbury, Greater Manchester, United Kingdom Sharp UK Full time

    Job Description 2nd Line Support Engineer Are you proactive, achievement-focused and looking to develop your career in IT? Do you have a genuine interest in technology and a passion to help others? Sharp IT Services has an excellent new career opportunity based in Stockport Key Responsibilities As a 2nd Line Support Engineer, you will be working with...


  • Bredbury, Greater Manchester, United Kingdom Sharp UK Full time

    2nd Line Support Engineer Are you proactive, achievement-focused and looking to develop your career in IT? Do you have a genuine interest in technology and a passion to help others? Sharp IT Services has an excellent new career opportunity based in Stockport Key Responsibilities As a 2nd Line Support Engineer, you will be working with our team to deliver...


  • Bredbury, Greater Manchester, United Kingdom Sharp UK Full time

    2nd Line Support Engineer Are you proactive, achievement-focused and looking to develop your career in IT? Do you have a genuine interest in technology and a passion to help others? Sharp IT Services has an excellent new career opportunity based in Stockport Key Responsibilities As a 2nd Line Support Engineer, you will be working with our team to deliver...


  • Bredbury, Greater Manchester, United Kingdom Sharp UK Full time

    2nd Line Support Engineer Are you proactive, achievement-focused and looking to develop your career in IT? Do you have a genuine interest in technology and a passion to help others? Sharp IT Services has an excellent new career opportunity based in Stockport Key Responsibilities As a 2nd Line Support Engineer, you will be working with our team to deliver...


  • Bredbury, Greater Manchester, United Kingdom Sharp UK Full time

    2nd Line Support Engineer Are you proactive, achievement-focused and looking to develop your career in IT? Do you have a genuine interest in technology and a passion to help others? Sharp IT Services has an excellent new career opportunity based in Stockport Key Responsibilities As a 2nd Line Support Engineer, you will be working with our team to deliver...


  • Bredbury, Greater Manchester, United Kingdom Sharp UK Full time

    Job Description 2nd Line Support Engineer Are you proactive, achievement-focused and looking to develop your career in IT? Do you have a genuine interest in technology and a passion to help others? Sharp IT Services has an excellent new career opportunity based in Stockport Key Responsibilities As a 2nd Line Support Engineer, you will be working with...