Housing Triage Officer
2 weeks ago
For this job role, you will be focussed on conducting initial assessments for service users that are homeless or threatened with homelessness and seeking housing advice prior to signposting.
In this job role you will:
- Carry out assessments to identify initial service user needs
- Deliver some services directly to service users
- Assist more experienced colleagues in delivering complex activities
- Provide advice & support to service users
We are looking for someone who has:
- An understanding of Housing Options and Housing Legislation, in particular, Part VI and VII Housing Act 1996 or is willing to learn
- Experience of providing information, advice and guidance to members of the public in a complex environment
- A demonstrable customer focussed approach
- The ability to communicate complex information effectively in writing and orally
What we offer:
- Performance Related Pay (PRP) up to 10% of salary
- 6.5% employers' pension contribution
- Flexible working from the office in Sutton and home
- 23 days annual leave plus Bank Holidays
- Regular wellbeing activities
Additional information:
Interviews:
Interviews may be held in person
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